Grimsby Power is pleased to be your provider of electricity distribution services. To provide you with a reliable source of electricity, Grimsby Power needs to collect and use certain personal information about you. As of January 1, 2004 the federal legislation protecting your privacy request that Grimsby Power obtain your consent to collect, use and disclose your personal information for identified purposes. We invite you to read this notice carefully to understand our policies and practices with respect to personal information.
The nature of personal information we collect may include:
· Information we receive from you such as your name, address, contact information and general financial, credit and reference information;
· Facts about your historical and current consumption of power;
· Information about your transactions with us, such as meter number, account number, account balances, payment history, and account activity;
· Identifying information, such as a driver’s license.
Grimsby Power uses the information we collect for the following purposes:
· To provide you with continuous electric service and to bill you for that service;
· To assist us in the collection of accounts;
· To respond to your inquiries about energy use and billing;
· To prevent fraud with respect to both you and our company;
· To meet legal and regulatory requirements
Because of the structure of the electricity sector in Ontario, it may be necessary to share your billing and consumption information with third party billing and settlement agencies. For example, your billing and consumption information may be provided to a retailer with whom you have chosen to enter into a separate contract. Your information may also be disclosed or shared with other agencies or organizations as required by law or regulation.
Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the Regulated Price Plan (RPP) or receive the Ontario Electricity Rebate (OER) by reducing Global Adjustment (GA) costs. Class A consumers could see savings of about 15 per cent on their bills, while non-RPP Class B consumers could see savings of about 16 per cent on their bills*. Actual savings will vary depending on customers’ location and electricity consumption. RPP customers who receive the OER, such as residential, small business and farm consumers, will receive an adjusted rebate percentage starting January 1, 2021, to keep the average residential bill flat compared to November 2020. For a temporary period of 28 days starting January 1, 2021, all RPP customers, including those paying both time-of-use and tiered rates, will also benefit from being billed at the off-peak rate for 24 hours a day, seven days a week. *In 2021, Class A and Class B consumers could see savings of about 11% and 12%, respectively, due to the Global Adjustment (GA) deferral repayment in effect for 12 months starting January 2021.READ ALL ARTICLES
Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead ...Learn More
Effective February 23, 2021 The following Time of Use and Tiered Prices are in effect: Off Peak - 8 ...Learn More
On August 17, 2020, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) for rates effective Janua ...Learn More
The Ontario government is extending electricity rate relief for families, small businesses and farms to support those sp ...Learn More
Effective November 1, 2020 customers paying electricity based on Time-of-Use rates, On, Mid and Off peak, can opt out of ...Learn More
Together we can do more. Grimsby Power is asking its customers to help those in need by switching to e-billing.Learn More
Grimsby Power has applied to the Ontario Energy Board for a change in rates effective January 1, 2021 ...Learn More
CEAP provides a one time, on-bill credit to eligible residential electricity customers.Learn More