Conditions of Service

 

In the event of a conflict between the contents of Grimsby Power's Conditions of Service document and the Distribution License or regulatory codes issued by the OEB, or the Energy Competition Act, 1998 (the "Act"), the provisions of the Act, the Distribution License and associated regulatory codes shall prevail in the order of priority as indicated below. If there is a conflict between a Connection Agreement with a customer and the Conditions of Service, this Conditions of Service shall govern.

 

Hierarchy of Codes

 
 1. Affiliate Relationships Code  3. Retail Settlement Code
2. Distribution System Code 4. Standard Supply Service Code

 

When planning and designing for electricity service, customers and their agents must refer to all applicable provincial and Canadian electrical codes, and all other applicable federal, provincial, and municipal laws, regulations, codes and by-laws to also ensure compliance with their requirements. Without limiting to the foregoing, the work shall be conducted in accordance with the latest edition of the Ontario Occupational Health and Safety Act (OHSA), the Regulations for Construction Projects and the harmonized Electric Utility Safety Association (EUSA) rulebook.

For more Information regarding Terms and Conditions, please see the full Grimsby Power Conditions of Service document.

In the course of conducting its business, Grimsby Power must collect personal information from customers.  This information is treated in strictest confidence.  For more information, please refer to Grimsby Power's Privacy Policy.

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Grimsby Power is introducing a new customer account portal. The new portal gives customers access to electronic bills and consumption information in one easy to use portal. To gain access to e-billing and the new customer account portal, click the link below and click “Register Now”. ACCESS TO REGISTER AND LOGIN

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