In the event of a conflict between the contents of Grimsby Power's Conditions of Service document and the Distribution License or regulatory codes issued by the OEB, or the Energy Competition Act, 1998 (the "Act"), the provisions of the Act, the Distribution License and associated regulatory codes shall prevail in the order of priority as indicated below. If there is a conflict between a Connection Agreement with a customer and the Conditions of Service, this Conditions of Service shall govern.
Hierarchy of Codes |
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| 1. Affiliate Relationships Code | 3. Retail Settlement Code |
| 2. Distribution System Code | 4. Standard Supply Service Code |
When planning and designing for electricity service, customers and their agents must refer to all applicable provincial and Canadian electrical codes, and all other applicable federal, provincial, and municipal laws, regulations, codes and by-laws to also ensure compliance with their requirements. Without limiting to the foregoing, the work shall be conducted in accordance with the latest edition of the Ontario Occupational Health and Safety Act (OHSA), the Regulations for Construction Projects and the harmonized Electric Utility Safety Association (EUSA) rulebook.
For more Information regarding Terms and Conditions, please see the full Grimsby Power Conditions of Service document.
In the course of conducting its business, Grimsby Power must collect personal information from customers. This information is treated in strictest confidence. For more information, please refer to Grimsby Power's Privacy Policy.
Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the Regulated Price Plan (RPP) or receive the Ontario Electricity Rebate (OER) by reducing Global Adjustment (GA) costs. Class A consumers could see savings of about 15 per cent on their bills, while non-RPP Class B consumers could see savings of about 16 per cent on their bills*. Actual savings will vary depending on customers’ location and electricity consumption. RPP customers who receive the OER, such as residential, small business and farm consumers, will receive an adjusted rebate percentage starting January 1, 2021, to keep the average residential bill flat compared to November 2020. For a temporary period of 28 days starting January 1, 2021, all RPP customers, including those paying both time-of-use and tiered rates, will also benefit from being billed at the off-peak rate for 24 hours a day, seven days a week. *In 2021, Class A and Class B consumers could see savings of about 11% and 12%, respectively, due to the Global Adjustment (GA) deferral repayment in effect for 12 months starting January 2021.
READ ALL ARTICLESStarting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead ...
Learn MoreEffective February 23, 2021 The following Time of Use and Tiered Prices are in effect: Off Peak - 8 ...
Learn MoreOn August 17, 2020, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) for rates effective Janua ...
Learn MoreThe Ontario government is extending electricity rate relief for families, small businesses and farms to support those sp ...
Learn MoreEffective November 1, 2020 customers paying electricity based on Time-of-Use rates, On, Mid and Off peak, can opt out of ...
Learn MoreTogether we can do more. Grimsby Power is asking its customers to help those in need by switching to e-billing.
Learn MoreGrimsby Power has applied to the Ontario Energy Board for a change in rates effective January 1, 2021 ...
Learn MoreCEAP provides a one time, on-bill credit to eligible residential electricity customers.
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If you are digging a hole deeper than 30 cm (12 inches) you require a locate to ensure there are no underground power lines. Accidently digging into one of these lines can be very dangerous and expensive. To request a locate, please contact Ontario One Call at 1-800-400-2255. Please call at least one week before you plan to dig.