Grimsby Power

Phone Scam Alert

Posted June 16th, 2021

Grimsby Power has been notified that phone calls have been made to Grimsby Power customers stating that payment needs to be made immediately on their hydro account or service will be disconnected.

Grimsby Power does not request any payments be made over the phone by credit card. Grimsby Power is a regulated company and must give a minimum notice of 14 days’ notice by hand delivered letter before power can be disconnected.

If you receive any phone calls regarding a request for payment and your service being disconnected, please call Grimsby Power.

If you have been a victim of a scam and experienced a financial loss, please call the Niagara Regional Police Service non-emergency number at 905-688-4111.

If you received one of these calls but did not experience a financial loss, call Phonebusters at 1-888-495-8501 or contact the Canadian Anti-Fraud Centre at 1-888-495-8501 http://www.antifraudcentre-centreantifraude.ca/index-eng.htm

Please call us directly regarding any questions about your Grimsby Power account at 905-945-5437 option 2.

Scam Alert - Refund Text Message

Posted May 26th, 2021

Grimsby Power has been notified that text messages have been sent out stating that the hydro provider will be returning funds via automatic transfer.

Grimsby Power does not communicate with customers via text and we do not return any account credits via automatic transfer.

If you receive any text message regarding a hydro refund transfer, please disregard them.

If you have been a victim of a scam and experienced a financial loss, please call the Niagara Regional Police Service non-emergency number at 905-688-4111.

If you received one of these calls but did not experience a financial loss, call Phonebusters at 1-888-495-8501 or contact the Canadian Anti-Fraud Centre at 1-888-495-8501 http://www.antifraudcentre-centreantifraude.ca/index-eng.htm

Please call us directly regarding any questions about your Grimsby Power account at 905-945-5437 option 2.

New Electricity Rates Effective May 1, 2021

Posted April 27th, 2021

The Ontario Energy Board has set electricity prices effective May 1, 2021.

These prices will appear on the Electricity line of you bill and are only for the electricity you use.  They do not include other charges like delivery.

Time of Use prices per kilowatt hour:

Off Peak – 8.2¢

Mid Peak – 11.3¢

On Peak – 17.0¢

Tiered prices per kilowatt hour:

Residential

Tier 1 – First 600 kWh – 9.8¢

Tier 2 – Above 600 kWh – 11.5¢

Small Business

Tier 1 – First 750 kWh – 9.8¢

Tier 2 – Above 750 kWh – 11.5¢

The Ontario Electricity Rebate (OER) has also changed effective May 1, 2021.  Effective May 1, 2021 the OER will be 18.9%.

No Late Payment Charges for Invoices Issued March 11-31, 2021

Posted March 24th, 2021

Notice To Customers

Posted March 19th, 2021

Grimsby Power was made aware of a ransomware attack perpetrated against one of its third-party contractors, which contractor is responsible for printing bills to our customers. 

Based upon information received to date, and given the nature of ransomware attacks (which generally operate by locking data; not downloading or removing it from a server), we have no reason to suspect that personal information of our customers was accessed or stolen.  

In the unlikely event that a third party improperly accessed our customers’ personal information, the nature of the personal information accessed would be limited to the specific information appearing on your hydro bill.  In some instances, the information may have also included an email address, if a customer was a subscriber for e-billing services.

This cyber event was not directed at Grimsby Power’s information technology systems and we can confirm that no data other than that described above would be vulnerable to access.  For avoidance of any doubt, we can confirm with certainty that no banking or other sensitive information was accessed, as the contractor housed no such information, nor did they have access to it on our systems.

While we are confident that there is no risk of harm to any of our customers, out of an abundance of caution, we do ask customers to please be aware of any unusual notifications or online activity related to the personal data described above. 

If customers experience any issues or have any questions, please contact us at: Customer Service 905-945-5437 option 2.

Please note, as we work through this situation, you may notice your electricity bills are slightly delayed.

Reduction in Global Adjustment

Posted January 11th, 2021

Reduction in Global Adjustment

Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the Regulated Price Plan (RPP) or receive the Ontario Electricity Rebate (OER) by reducing Global Adjustment (GA) costs. Class A consumers could see savings of about 15 per cent on their bills, while non-RPP Class B consumers could see savings of about 16 per cent on their bills*. Actual savings will vary depending on customers’ location and electricity consumption. RPP customers who receive the OER, such as residential, small business and farm consumers, will receive an adjusted rebate percentage starting January 1, 2021, to keep the average residential bill flat compared to November 2020. For a temporary period of 28 days starting January 1, 2021, all RPP customers, including those paying both time-of-use and tiered rates, will also benefit from being billed at the off-peak rate for 24 hours a day, seven days a week. *In 2021, Class A and Class B consumers could see savings of about 11% and 12%, respectively, due to the Global Adjustment (GA) deferral repayment in effect for 12 months starting January 2021.

Approved Rate Change Effective January 1, 2021

Posted December 16th, 2020

Rate Change Effective January 1, 2021 On August 17, 2020, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) for rates effective January 1, 2021. On December 11, 2020, the OEB issued its decision regarding the application. As a result of the OEB’s findings in the Decision, there will be a total monthly bill increase before taxes of $1.84 for a residential customer consuming 750 kWh, effective January 1, 2021. After taxes and the Ontario Electricity Rebate, the increase will be $1.47 per month. To view a table of total bill impacts for a sample of Grimsby Power customers please click here.

Customer Choice - Effective November 1, 2020 Customers Can Opt Out of Time-of-Use Pricing

Posted October 13th, 2020

Application for Rate Change Effective January 1, 2021

Posted September 2nd, 2020

Grimsby Power has applied to the Ontario Energy Board for a change in rates effective January 1, 2021. The application, as filed, will increase an average residential bill by $1.41 per month. This type of increase relates to a customer using 750 kWhs monthly. Grimsby Power’s full application is viewable on the Ontario Energy Board website.

COVID-19 Energy Assistance Program (CEAP)

Posted July 13th, 2020

CEAP provides a one time, on-bill credit to eligible residential electricity to help them catch up on their energy bills and resume regular payments.