Grimsby Power

Customer Account Portal

Posted March 26th, 2025

Our Customer Account portal is now available.

Thank you for your patience as we upgraded our software.

Customer Account Portal Temporarily Unavailable

Posted March 24th, 2025

Our service provided is currently working on upgrading our e-billing/customer account portal. As they work through the upgrade the portal will be temporarily unavailable. Please contact customer accounts through email at customeraccounts@grimsbypower.com or 905-945-5437 option 2 for anything you may need. The portal should be available by the end of this week. Thank you for your patience.

Application for Rates Effective January 1, 2025

Posted February 11th, 2025

On August 15, 2024, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) to change rates effective January 1, 2025.

An IRM application seeks to adjust distribution rates based on inflation and the OEB's assessment of the distributor's efficiency. The OEB issued its decision on the application December 12, 2024. Based on the Decision, a residential customer consuming 750 kWh will have a monthly bill decrease of approximately $2.43 after taxes and the Ontario Electricity Rebate, effective January 1, 2025.

To view all the application documents please click here.

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Electricity Prices Effective November 1, 2024

Posted October 31st, 2024

New Time of Use, Ultra-Low Overnight and Tiered Electricity Prices Effective November 1, 2024

The following rates apply to the Electricity line on your bill:

Winter Time-of-Use

TOU On-Peak 15.8¢/kWh

TOU Mid-Peak 12.2¢/kWh

TOU Off-Peak 7.6¢/kWh

New Ultra Low Overnight Time-of-Use

ULO On-Peak 28.4¢/kWh

ULO Mid-Peak 12.2¢/kWh

ULO Week-end Off-Peak 7.6¢/kWh

ULO Overnight Off-Peak 2.8¢/kWh

Winter Tiered

Tier 1 (Residential up to 1000 kWh, Small Commercial up to 750 kWh) 9.3¢/kWh

Tier 2 (Residential above 1000 kWh, Small Commercial above 750 kWh) 11.0¢/kWh

For more information regarding regulated price plans please visit oeb.ca.

To switch to a different regulated price plan please visit our Customer Choice page.

Application for Rates Effective January 1, 2025

Posted September 12th, 2024

Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) on August 15, 2024.

An IRM application seeks to adjust distribution rates based on inflation and the OEB's assessment of the distributor's efficiency. The impact of the application, as filed, for a typical residential RPP customer consuming 750 kWh is a reduction of $2.64 per month or -2.0%.

To view all the application documents please click here.

2023 Supply Mix

Posted June 5th, 2024

The electricity supply mix is issued by the Ontario Energy Board each year.  For more details please visit 2023-supply-mix-data-update.pdf (oeb.ca).

Check it out! You might qualify for the Ontario Electricity Support Program (OESP)

Posted February 28th, 2024

You could get a monthly, on-bill credit of $35 or more. The OESP credit amount depends on how many people live in the home and the combined annual household after tax income. Effective March 1, 2024 income eligibility thresholds change making more homes eligible for the credit.

Beware of energy scams: Home energy assessments, audits, inspections and home visits are not required to apply for the OESP.

Apply now or learn more at OESP.ca

Grimsby Power Rates Effective January 1, 2024

Posted January 11th, 2024

On August 17, 2023, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) to change rates effective January 1, 2024.

An IRM application is a mechanistic adjustment to distribution rates based on inflation and the OEB’s assessment of the distributor’s efficiency. The adjustment components are set out in the table below. Inserting these components into a formula result in a 4.80% increase to Grimsby Power’s distribution rates.

The OEB issued its decision on the application on December 14, 2023. Based on the Decision, a residential customer consuming 750 kWh will have a total monthly bill increase of approximately $2.11 after taxes and the Ontario Electricity Rebate, effective January 1, 2024.

For more information regarding the application please visit here.

New Time of Use, Tiered and Ultra-Low Overnight Prices Effective November 1, 2023

Posted January 8th, 2024

The following rates apply to the Electricity line on your bill:

Winter Time-of-Use

TOU On-Peak 18.2¢/kWh
TOU Mid-Peak 12.2¢/kWh
TOU Off-Peak 8.2¢/kWh

Winter Tiered

Tier 1 (Residential up to 1000 kWh, Small Commercial up to 750 kWh) 10.3¢/kWh
Tier 2 (Residential above 1000 kWh, Small Commercial above 750 kWh) 12.5¢/kWh

New Ultra Low Overnight Time-of-Use

ULO On-Peak 28.6¢/kWh
ULO Mid-Peak 12.2¢/kWh
ULO Off-Peak 8.7¢/kWh
ULO Overnight Off-Peak 2.8¢/kWh

To switch to the Ultra Low Overnight price plan please visit our Customer Choice page.

The Ontario Electricity Rebate increases to 19.3%

Scam Alert

Posted January 27th, 2023

Grimsby Power has been notified that individuals representing themselves as a utility responsible for providing power are calling customers and demanding payment. These individuals are threatening disconnection if payment is not received.

These calls are not coming from Grimsby Power. Grimsby Power follows disconnection practices established and regulated by the Ontario Energy Board. There is currently a non payment disconnection ban in place to the end of April.

If you have been a victim of a scam and experienced a financial loss, please call the Niagara Regional Police Service non-emergency number at 905-688-4111.

If you received one of these calls but did not experience a financial loss, call Phonebusters at 1-888-495-8501 or contact the Canadian Anti-Fraud Centre at 1-888-495-8501 or visit their websit at Canadian Anti-Fraud Centre (antifraudcentre-centreantifraude.ca)

For more information about scams and tips from the Ontario Energy Board please visit OEB.ca/scams