Grimsby Power

Customer Satisfaction Survey

Posted January 31st, 2023

Grimsby Power is conducting a Customer Satisfaction Survey. Advanis is conducting the survey, by phone, on behalf of Grimsby Power and may call you to participate. Calls for the survey will go out until the end of March. You will not be asked for any personal information. We appreciate your participation in this survey and encourage you to give us your feedback. You can reach us at 905-945-5437 option 2 or by email at customeraccounts@grimsbypower.com if you have any questions.

Scam Alert

Posted January 27th, 2023

Grimsby Power has been notified that individuals representing themselves as a utility responsible for providing power are calling customers and demanding payment. These individuals are threatening disconnection if payment is not received.

These calls are not coming from Grimsby Power. Grimsby Power follows disconnection practices established and regulated by the Ontario Energy Board. There is currently a non payment disconnection ban in place to the end of April.

If you have been a victim of a scam and experienced a financial loss, please call the Niagara Regional Police Service non-emergency number at 905-688-4111.

If you received one of these calls but did not experience a financial loss, call Phonebusters at 1-888-495-8501 or contact the Canadian Anti-Fraud Centre at 1-888-495-8501 or visit their websit at Canadian Anti-Fraud Centre (antifraudcentre-centreantifraude.ca)

For more information about scams and tips from the Ontario Energy Board please visit OEB.ca/scams

Grimsby Power Rates Effective January 1, 2023

Posted January 6th, 2023

Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) on August 3, 2022. An IRM adjusts distribution rates based on inflation and the OEB's assessment of the distributor's efficiency. Grimsby Power's 2023 distribution rates will rise by 3.70% as a result of the price cap adjustment.

Having Trouble Paying Your Electricity Bill?

Posted October 28th, 2022

Contact your utility right away to find out about payment options.  Payment arrangements with Grimsby Power can help you avoid late payment charges and potential disconnection of service.

Eligible customers can access bill payment support programs such as the Low-income Energy Assistance Program (LEAP) and the Ontario Electricity Support Program (OESP). And, to protect low-income customers, there are also special customer service rules that include allowing more time to pay overdue amounts under an arrears payment plan. Learn more about these programs and customer service rules at OEB.ca/billhelp

IMPORTANT: Electricity and natural gas distributors cannot disconnect residential customers for non-payment during the winter disconnection ban period of November 15 to April 30. However, because they can continue to charge late payment fees on past due amounts, it is important you remain in contact with your utility during this period and explore payment options that may be available to you.

Ontario Electricity Support Eligibility Changes Effective July 1, 2022

Posted June 14th, 2022

The Ontario Electricity Rebate (OER) is a provincially funded rebate that applies as a credit on qualifying electricity bills. As of July 1, 2022, the eligibility criteria have been expanded to include the following:

• Common areas in a residential multi-unit complex such as condominium buildings • Retirement residences (other than long term care homes) where at least 50% of the units are occupied or intended to be occupied as a permanent resident by people 65 or older • Mobile home parks

The OER credit is automatically applied to all residential and small business customers and no action is required.

If you are currently receiving the OER credit you will see the credit on your monthly invoice above the subtotal amount as “Ontario Electricity Rebate”.

Please complete the eligibility form if your account relates to:

• Any common elements of a multi-unit complex • A retirement residence • A mobile home park

The form can be returned to Grimsby Power by the following means:

Email: customeraccounts@grimsbypower.com Fax: 905-945-9933 Mail: 231 Roberts Road, Grimsby, ON, L3M 5N2

New E-Billing Customer Account Portal

Posted January 5th, 2022

Grimsby Power is introducing a new customer account portal.

The new portal gives customers access to electronic bills and consumption information in one easy to use portal.

To gain access to e-billing and the new customer account portal, click the link below and click “Register Now”.

ACCESS TO REGISTER AND LOGIN