News

Having Trouble Paying Your Electricity Bill?

Posted October 28th, 2022

Contact your utility right away to find out about payment options.  Payment arrangements with Grimsby Power can help you avoid late payment charges and potential disconnection of service.

Eligible customers can access bill payment support programs such as the Low-income Energy Assistance Program (LEAP) and the Ontario Electricity Support Program (OESP). And, to protect low-income customers, there are also special customer service rules that include allowing more time to pay overdue amounts under an arrears payment plan. Learn more about these programs and customer service rules at OEB.ca/billhelp

IMPORTANT: Electricity and natural gas distributors cannot disconnect residential customers for non-payment during the winter disconnection ban period of November 15 to April 30. However, because they can continue to charge late payment fees on past due amounts, it is important you remain in contact with your utility during this period and explore payment options that may be available to you.

Read Full Article

Ontario Electricity Support Eligibility Changes Effective July 1, 2022

Posted June 14th, 2022

The Ontario Electricity Rebate (OER) is a provincially funded rebate that applies as a credit on qualifying electricity bills. As of July 1, 2022, the eligibility criteria have been expanded to include the following:

• Common areas in a residential multi-unit complex such as condominium buildings • Retirement residences (other than long term care homes) where at least 50% of the units are occupied or intended to be occupied as a permanent resident by people 65 or older • Mobile home parks

The OER credit is automatically applied to all residential and small business customers and no action is required.

If you are currently receiving the OER credit you will see the credit on your monthly invoice above the subtotal amount as “Ontario Electricity Rebate”.

Please complete the eligibility form if your account relates to:

• Any common elements of a multi-unit complex • A retirement residence • A mobile home park

The form can be returned to Grimsby Power by the following means:

Email: customeraccounts@grimsbypower.com Fax: 905-945-9933 Mail: 231 Roberts Road, Grimsby, ON, L3M 5N2

Read Full Article

Scam Alert

Posted April 6th, 2022

Grimsby Power has been notified that individuals representing themselves as a utility responsible for providing power are calling customers and demanding payment.

These individuals are threatening disconnection if payment is not received.

These calls are not coming from Grimsby Power. Grimsby Power follows disconnection practices established and regulated by the Ontario Energy Board. There is currently a non payment disconnection ban in place to the end of April.

If you have been a victim of a scam and experienced a financial loss, please call the Niagara Regional Police Service non-emergency number at 905-688-4111.

If you received one of these calls but did not experience a financial loss, call Phonebusters at 1-888-495-8501 or contact the Canadian Anti-Fraud Centre at 1-888-495-8501 http://www.antifraudcentre-centreantifraude.ca/index-eng.htm

Read Full Article

Grimsby Power Rates Effective January 1, 2022

Posted April 6th, 2022

On July 31, 2021, Grimsby Power filed a Cost of Service application with the Ontario Energy Board (OEB) for rates effective January 1, 2022.

The OEB issued its decision on the application on January 13, 2022. Based on the Decision, a residential customer consuming 750 kWh will have a total monthly bill increase of approximately $0.70 per month before taxes, effective January 1, 2022. The monthly increase will be $0.67 after taxes and the Ontario Electricity Rebate.

For more information, please click here.

Read Full Article

New E-Billing Customer Account Portal

Posted January 5th, 2022

Grimsby Power is introducing a new customer account portal.

The new portal gives customers access to electronic bills and consumption information in one easy to use portal.

To gain access to e-billing and the new customer account portal, click the link below and click “Register Now”.

ACCESS TO REGISTER AND LOGIN

Read Full Article

Grimsby Power 2020 Scorecard

Posted September 30th, 2019

Each year electricity utilities are issued a scorecard that provides certain performance information.  Utility scorecards track comprehensive performance information for each electricity utility in Ontario over a range of time and for a specific year.

A utility scorecard is important because it provides information that tells the Ontario Energy Board and consumers if utilities are following the rules and if their performance is improving over time. They're also a way for a utility to be transparent with its consumers about how Grimsby Power is performing overall.

To view Grimsby Power’s 2020 Scorecard click here.

To view all 2020 utility scorecards click here.

Read Full Article
total of 6 records found showing records per page

SHARE THIS ARTICLE

WHAT'S NEW?

Recent news

Grimsby Power is introducing a new customer account portal. The new portal gives customers access to electronic bills and consumption information in one easy to use portal. To gain access to e-billing and the new customer account portal, click the link below and click “Register Now”. ACCESS TO REGISTER AND LOGIN

READ ALL ARTICLES
New E-Billing Customer Account Portal
on Jan 5, 2022

Grimsby Power is introducing a new customer account portal ...

Learn More
Grimsby Power Rates Effective January 1, 2022
on Apr 6, 2022

On July 31, 2021, Grimsby Power filed a Cost of Service application with the Ontario Energy Board (OEB) for rates effect ...

Learn More
Scam Alert
on Apr 6, 2022

Grimsby Power has been notified that individuals representing themselves as a utility responsible for providing power a ...

Learn More
Ontario Electricity Support Eligibility Changes Effective July 1, 2022
on Jun 14, 2022

The Ontario Electricity Rebate (OER) is a provincially funded rebate that applies as a credit on qualifying electricity ...

Learn More
Having Trouble Paying Your Electricity Bill?
on Oct 28, 2022

Learn More
Grimsby Power 2020 Scorecard
on Sep 30, 2019

Each year electricity utilities are issued a scorecard that provides certain performance information ...

Learn More