**Notice to Customers - Grimsby Power was made aware of a ransomware attack perpetrated against one of its third- party contractors, which contractor is responsible for printing and sending ebills to our customers.
Based upon information received to date, and given the nature of ransomware attacks (which generally operate by locking data; not downloading or removing it from a server), we have no reason to suspect that personal information of our customers was accessed or stolen.
Please note, as we work through this situation, you may notice your electricity bills are slightly delayed. To read the full notice please click here.
E-Billing - your green alternative to paper bills! Once you've registered with this service you'll no longer receive a monthly electricity bill in the mail. Each month you'll receive an e-mail notification that your bill is ready to view. To access you invoices you'll need to log-in to our e-billing portal.
The terms of payment and methods of payment remain unchanged. Customers remain responsible for paying electricity bills on a timely basis.
Tips and Troubleshooting: Tips and Troubleshooting (external PDF link)
Frequently Asked Questions about e-Billing: FAQs on e-Billing (external PDF link)
*Online billing history will be available for the last 12 months of invoices only.
The Ontario Energy Board has set electricity prices effective May 1, 2021. These prices will appear on the Electricity line of you bill and are only for the electricity you use. They do not include other charges like delivery. Time of Use prices per kilowatt hour: Off Peak – 8.2¢ Mid Peak – 11.3¢ On Peak – 17.0¢ Tiered prices per kilowatt hour: Residential Tier 1 – First 600 kWh – 9.8¢ Tier 2 – Above 600 kWh – 11.5¢ The Ontario Electricity Rebate (OER) has also changed effective May 1, 2021. Effective May 1, 2021 the OER will be 18.9%.READ ALL ARTICLES
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