Payment Options

 

There are several ways for customers to pay their power bill:

Any Financial Institution in Canada

Customers may use any Financial Institution in Canada to pay their bill.  Payments can be made online or at any bank location.  

Pre-authorized Payment

Customers may choose to establish a pre-authorized payment plan for convenient payments that are always on time.  For further information on this option, click on the following link, or call our office at (905) 945-5437.

To obtain an application form for the Pre-Authorized Payment Plan, click the link below:

Pre-Authorized Payment Plan Application Form (external PDF link)

Pay in Office

A 24-Hour Drive-Thru Payment Kiosk is located at our office (on the laneway left of our parking lot entrance) for cheque payments only.  Please do not deposit Cash.  

Credit Card Payment

For those wishing to pay by Credit Card, Grimsby Power uses a third-party payment provider called Paymentus.  Please call 1-866-874-9606 or click the link below to make a credit card payment. 

Credit Card Payment through Paymentus 

Note:  Paymentus will charge a convenience fee of 1.75% for payments up to a maximum of $1000.00.

For further information about Paymentus click here:  Paymentus Payment Option 

Equal Payment Plan

Grimsby Power offers customers the option to enroll in an Equal Payment Plan. This plan gives residential and small commercial customers that have not signed with a retailer the choice of being invoiced an equal monthly amount. The equal payment plan will be settled once per year with possible adjustments throughout the year depending on the increase or decrease in bills.  The monthly amount is based on the average charges billed over the previous twelve months.  
 
The balance of the equalized payment plan will print at the bottom of each monthly invoice. Customers should review this balance on a regular basis. All bills are due when rendered. Failure to receive a bill does not entitle the customer to any advantage in their balance due. A bill paid after the due date is subject to an Interest Charge of 1.5% monthly (effective annual rate 19.56% per annum or 0.04896 compounded daily rate). Further collection activity may be imposed for bills remaining unpaid. 

It is recommended that customers have at least 6 months of billing history prior to signing up for the equalized payment plan to ensure the installment is accurate. 

WHAT'S NEW?

Recent news

Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the Regulated Price Plan (RPP) or receive the Ontario Electricity Rebate (OER) by reducing Global Adjustment (GA) costs. Class A consumers could see savings of about 15 per cent on their bills, while non-RPP Class B consumers could see savings of about 16 per cent on their bills*. Actual savings will vary depending on customers’ location and electricity consumption. RPP customers who receive the OER, such as residential, small business and farm consumers, will receive an adjusted rebate percentage starting January 1, 2021, to keep the average residential bill flat compared to November 2020. For a temporary period of 28 days starting January 1, 2021, all RPP customers, including those paying both time-of-use and tiered rates, will also benefit from being billed at the off-peak rate for 24 hours a day, seven days a week. *In 2021, Class A and Class B consumers could see savings of about 11% and 12%, respectively, due to the Global Adjustment (GA) deferral repayment in effect for 12 months starting January 2021.

READ ALL ARTICLES
Reduction in Global Adjustment
on Jan 11, 2021

Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead ...

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Time of Use & Tiered Pricing Effective Feb 23 - Apr 30, 2021
on Feb 23, 2021

Effective February 23, 2021 The following Time of Use and Tiered Prices are in effect: Off Peak - 8 ...

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Approved Rate Change Effective January 1, 2021
on Dec 16, 2020

On August 17, 2020, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) for rates effective Janua ...

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Fixed 8.5¢/kWh Electricity Pricing Effective January 1 – February 22, 2021
on Feb 16, 2021

The Ontario government is extending electricity rate relief for families, small businesses and farms to support those sp ...

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Customer Choice - Effective November 1, 2020 Customers Can Opt Out of Time-of-Use Pricing
on Oct 13, 2020

Effective November 1, 2020 customers paying electricity based on Time-of-Use rates, On, Mid and Off peak, can opt out of ...

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Go Paperless to Support GBF
on Jul 31, 2020

Together we can do more. Grimsby Power is asking its customers to help those in need by switching to e-billing.

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Rate Change Effective January 1, 2021
on Sep 2, 2020

Grimsby Power has applied to the Ontario Energy Board for a change in rates effective January 1, 2021 ...

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COVID-19 Energy Assistance Program (CEAP)
on Jul 13, 2020

CEAP provides a one time, on-bill credit to eligible residential electricity customers.

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