Payment Options

 

There are several ways for customers to pay their power bill:

Any Financial Institution in Canada

Customers may use any Financial Institution in Canada to pay their bill.  Payments can be made online or at any bank location.  

Pre-authorized Payment

Customers may choose to establish a pre-authorized payment plan for convenient payments that are always on time.  For further information on this option, click on the following link, or call our office at (905) 945-5437.

To obtain an application form for the Pre-Authorized Payment Plan, click the link below:

Pre-Authorized Payment Plan Application Form (external PDF link)

Pay in Office

A 24-Hour Drive-Thru Payment Kiosk is located at our office (on the laneway left of our parking lot entrance) for cheque payments only.  Please do not deposit Cash.  

Credit Card Payment

For those wishing to pay by Credit Card, Grimsby Power uses a third-party payment provider called Paymentus.  Please call 1-866-874-9606 or click the link below to make a credit card payment. 

Credit Card Payment through Paymentus 

Note:  Paymentus will charge a convenience fee of 1.75% for payments up to a maximum of $1000.00.

For further information about Paymentus click here:  Paymentus Payment Option 

Equal Payment Plan

Grimsby Power offers customers the option to enroll in an Equal Payment Plan. This plan gives residential and small commercial customers that have not signed with a retailer the choice of being invoiced an equal monthly amount. The equal payment plan will be settled once per year with possible adjustments throughout the year depending on the increase or decrease in bills.  The monthly amount is based on the average charges billed over the previous twelve months.  
 
The balance of the equalized payment plan will print at the bottom of each monthly invoice. Customers should review this balance on a regular basis. All bills are due when rendered. Failure to receive a bill does not entitle the customer to any advantage in their balance due. A bill paid after the due date is subject to an Interest Charge of 1.5% monthly (effective annual rate 19.56% per annum or 0.04896 compounded daily rate). Further collection activity may be imposed for bills remaining unpaid. 

It is recommended that customers have at least 6 months of billing history prior to signing up for the equalized payment plan to ensure the installment is accurate. 

WHAT'S NEW?

Recent news

Grimsby Power is introducing a new customer account portal. The new portal gives customers access to electronic bills and consumption information in one easy to use portal. To gain access to e-billing and the new customer account portal, click the link below and click “Register Now”. ACCESS TO REGISTER AND LOGIN

READ ALL ARTICLES
New E-Billing Customer Account Portal
on Jan 5, 2022

Grimsby Power is introducing a new customer account portal ...

Learn More
Grimsby Power Rates Effective January 1, 2022
on Apr 6, 2022

On July 31, 2021, Grimsby Power filed a Cost of Service application with the Ontario Energy Board (OEB) for rates effect ...

Learn More
Scam Alert
on Apr 6, 2022

Grimsby Power has been notified that individuals representing themselves as a utility responsible for providing power a ...

Learn More
Ontario Electricity Support Eligibility Changes Effective July 1, 2022
on Jun 14, 2022

The Ontario Electricity Rebate (OER) is a provincially funded rebate that applies as a credit on qualifying electricity ...

Learn More
Having Trouble Paying Your Electricity Bill?
on Oct 28, 2022

Learn More
Grimsby Power 2020 Scorecard
on Sep 30, 2019

Each year electricity utilities are issued a scorecard that provides certain performance information ...

Learn More