Payment Options

 

There are several ways for customers to pay their power bill:

Any Financial Institution in Canada

Customers may use any Financial Institution in Canada to pay their bill.  Payments can be made online or at any bank location.  

Pre-authorized Payment

Customers may choose to establish a pre-authorized payment plan for convenient payments that are always on time.  For further information on this option, click on the following link, or call our office at (905) 945-5437.

To obtain an application form for the Pre-Authorized Payment Plan, click the link below:

Pre-Authorized Payment Plan Application Form (external PDF link)

Pay in Office

A 24-Hour Drive-Thru Payment Kiosk is located at our office (on the laneway left of our parking lot entrance) for cheque payments only.  Please do not deposit Cash.  

Credit Card Payment

For those wishing to pay by Credit Card, Grimsby Power uses a third-party payment provider called Paymentus.  Please call 1-866-874-9606 or click the link below to make a credit card payment. 

Credit Card Payment through Paymentus 

Note:  Paymentus will charge a convenience fee of 1.75% for payments up to a maximum of $1000.00.

For further information about Paymentus click here:  Paymentus Payment Option 

Equal Payment Plan

Grimsby Power offers customers the option to enroll in an Equal Payment Plan. This plan gives residential and small commercial customers that have not signed with a retailer the choice of being invoiced an equal monthly amount. The equal payment plan will be settled once per year with possible adjustments throughout the year depending on the increase or decrease in bills.  The monthly amount is based on the average charges billed over the previous twelve months.  
 
The balance of the equalized payment plan will print at the bottom of each monthly invoice. Customers should review this balance on a regular basis. All bills are due when rendered. Failure to receive a bill does not entitle the customer to any advantage in their balance due. A bill paid after the due date is subject to an Interest Charge of 1.5% monthly (effective annual rate 19.56% per annum or 0.04896 compounded daily rate). Further collection activity may be imposed for bills remaining unpaid. 

It is recommended that customers have at least 6 months of billing history prior to signing up for the equalized payment plan to ensure the installment is accurate. 

WHAT'S NEW?

Recent news

The Ontario Energy Board has set electricity prices effective May 1, 2021. These prices will appear on the Electricity line of you bill and are only for the electricity you use. They do not include other charges like delivery. Time of Use prices per kilowatt hour: Off Peak – 8.2¢ Mid Peak – 11.3¢ On Peak – 17.0¢ Tiered prices per kilowatt hour: Residential Tier 1 – First 600 kWh – 9.8¢ Tier 2 – Above 600 kWh – 11.5¢ The Ontario Electricity Rebate (OER) has also changed effective May 1, 2021. Effective May 1, 2021 the OER will be 18.9%.

READ ALL ARTICLES
New Electricity Rates Effective May 1, 2021
on Apr 27, 2021

The Ontario Energy Board has set electricity prices effective May 1, 2021 ...

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Scam Alert - Refund Text Message
on May 26, 2021

Grimsby Power has been notified that text messages have been sent out stating that the hydro provider will be returning ...

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Approved Rate Change Effective January 1, 2021
on Dec 16, 2020

On August 17, 2020, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) for rates effective Janua ...

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Customer Choice - Effective November 1, 2020 Customers Can Opt Out of Time-of-Use Pricing
on Oct 13, 2020

Effective November 1, 2020 customers paying electricity based on Time-of-Use rates, On, Mid and Off peak, can opt out of ...

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Rate Change Effective January 1, 2021
on Sep 2, 2020

Grimsby Power has applied to the Ontario Energy Board for a change in rates effective January 1, 2021 ...

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Notice To Customers
on Mar 19, 2021

Grimsby Power was made aware of a ransomware attack perpetrated against one of its third-party contractors, which contra ...

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No Late Payment Charges for Invoices Issued March 11-31, 2021
on Mar 24, 2021

You may notice your electricity bills are slightly delayed ...

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COVID-19 Energy Assistance Program (CEAP)
on Jul 13, 2020

CEAP provides a one time, on-bill credit to eligible residential electricity customers.

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Reduction in Global Adjustment
on Jan 11, 2021

Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead ...

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Phone Scam Alert
on Jun 16, 2021

Grimsby Power has been notified that phone calls have been made to Grimsby Power customers stating that payment needs to ...

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