There are several ways for customers to pay their power bill:
Customers may use any Financial Institution in Canada to pay their bill. Payments can be made online or at any bank location.
Customers may choose to establish a pre-authorized payment plan for convenient payments that are always on time. For further information on this option, click on the following link, or call our office at (905) 945-5437.
To obtain an application form for the Pre-Authorized Payment Plan, click the link below:
Pre-Authorized Payment Plan Application Form (external PDF link)
A 24-Hour Drive-Thru Payment Kiosk is located at our office (on the laneway left of our parking lot entrance) for cheque payments only. Please do not deposit Cash.
For those wishing to pay by Credit Card, Grimsby Power uses a third-party payment provider called Paymentus. Please call 1-866-874-9606 or click the link below to make a credit card payment.
Note: Paymentus will charge a convenience fee of 1.75% for payments up to a maximum of $1000.00.
For further information about Paymentus click here: Paymentus Payment Option
Grimsby Power offers customers the option to enroll in an Equal Payment Plan. This plan gives residential and small commercial customers that have not signed with a retailer the choice of being invoiced an equal monthly amount. The equal payment plan will be settled once per year with possible adjustments throughout the year depending on the increase or decrease in bills. The monthly amount is based on the average charges billed over the previous twelve months.
The balance of the equalized payment plan will print at the bottom of each monthly invoice. Customers should review this balance on a regular basis. All bills are due when rendered. Failure to receive a bill does not entitle the customer to any advantage in their balance due. A bill paid after the due date is subject to an Interest Charge of 1.5% monthly (effective annual rate 19.56% per annum or 0.04896 compounded daily rate). Further collection activity may be imposed for bills remaining unpaid.
It is recommended that customers have at least 6 months of billing history prior to signing up for the equalized payment plan to ensure the installment is accurate.
Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the Regulated Price Plan (RPP) or receive the Ontario Electricity Rebate (OER) by reducing Global Adjustment (GA) costs. Class A consumers could see savings of about 15 per cent on their bills, while non-RPP Class B consumers could see savings of about 16 per cent on their bills*. Actual savings will vary depending on customers’ location and electricity consumption. RPP customers who receive the OER, such as residential, small business and farm consumers, will receive an adjusted rebate percentage starting January 1, 2021, to keep the average residential bill flat compared to November 2020. For a temporary period of 28 days starting January 1, 2021, all RPP customers, including those paying both time-of-use and tiered rates, will also benefit from being billed at the off-peak rate for 24 hours a day, seven days a week. *In 2021, Class A and Class B consumers could see savings of about 11% and 12%, respectively, due to the Global Adjustment (GA) deferral repayment in effect for 12 months starting January 2021.READ ALL ARTICLES
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