Welcome to Grimsby Power

The following planned outage has been cancelled as work was completed May 19, 2020.

Thursday May 20, 2020 8:00am - 4:00pm

The Government of Ontario is extending temporary emergency relief to support Ontarians impacted by the global COVID-19 outbreak. Households, farms and small businesses who pay time-of-use electricity rates will continue to be charged off-peak rates 24 hours a day, seven days a week until May 31, 2020.  The off peak rate is 10.1 cents.

For questions and answers regarding this change please click here.

Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan

(RPP), starting from April 2020. The GA rate for smaller industrial and commercial consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly in line with the March 2020 value. Large industrial and commercial consumers (i.e.,Class A) will receive the same percentage reduction in GA charges as Class B consumers.

The government intends to keep this relief in place through the end of June 2020, subject to necessary extensions and approvals to implement this initiative. Industrial and commercial electricity consumers will automatically see this relief reflected on their bills. Consumers who have already received their April bill should see an adjustment on a future bill. Please contact your Grimsby Power at 905-945-5437, option 2, with questions about your bill.

For questions and answers regarding the change please click here.

The Ontario Energy Board (OEB) is aware of increasing efforts by scam artists attempting to take advantage of consumer uncertainty during this COVID-19 emergency.

There is currently a disconnection ban in place to July 31, 2020 which means homes and low volume small businesses cannot be disconnected for non payment.  If you receive a message, text or phone call from someone posing as a utility representative and threatening to disconnect your power, do not respond to it - contact your utility directly using the telephone number displayed on your bill.  

Consumer Tips:

• Beware of messages with COVID-19 in the subject line and claiming to be from your utility. There have been several reports of emails, texts and websites sharing fake information about bill relief programs, refunds and alternative payment methods during the COVID-19 emergency.
• Protect your personal information – Do not feel compelled to share your personal information. Your utility bill is private. It contains personal information like your account number and energy usage.
• Remain vigilant and continue to use safe web browsing and email practices. Make sure you are accessing a safe and trusted source such as the utility’s website or call centre telephone number exactly as displayed on your bill. 

Consumers with questions or concerns about any suspicious communications claiming to be from their utility are also encouraged to contact the OEB. 

• Call (Monday - Friday, 8:30 a.m. to 5:00 p.m.): 1-877-632-2727 (toll-free within Ontario) or 416-314-2455 (within Greater Toronto Area) 
• Text: 1-844-621-9977 (toll-free within Ontario) or 416-544-5190 (within Greater Toronto Area) 
• Email: consumerrelations@oeb.ca

Resources:

Consumers concerned about any suspicious communications can also contact the Canadian Anti-Fraud Centre or call 1-888-495-8501.

• Learn more about how the OEB protects consumers.
• Find out if you qualify for special financial assistance programs for low-income customers.
• See what measures the OEB is taking in response to the COVID-19 pandemic.
• Consumer Alert (pdf)

In an effort to further help those in need during this pandemic Grimsby Power has stopped late payment charges for residential and small business customers.  This means that interest will not be charged on overdue balances.  This change starts on the April statement for active customers.

Grimsby Power also offers flexible payment arrangements and there are programs available for low income households including OESP and LEAP.

If you have any questions about your electricity bill please contact Grimsby Power at 905-945-5437 and use option 2.

In response to the outbreak of COVID-19, the Government of Ontario issued an Emergency Order under the Emergency Management and Civil Protection Act. As a result, starting on March 24, 2020 residential and small business customers on time-of-use (TOU) pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed. This means that TOU customers will be paying the “off-peak” price throughout the day as long as the Emergency Order remains in place. The Government has indicated that it intends to keep the 10.1 ¢/kWh pricing in place for 45 days.

The 10.1 ¢/kWh pricing applies automatically – no customer action is required. Some customers may receive a bill before their utility or unit sub-meter provider is able to implement the price change, in which case they will receive a credit on the following bill.

For more information please visit the Ontario Energy Board website at oeb.ca.

The COVID-19 outbreak is an area of concern for all.  We understand that during this pandemic customer's will be impacted by vast changes in daily routine and economic uncertainty. 

Please click here for more information.

To learn more about Grimsby Power's response to the COVID-19 pandemic please see our update above.  Among other measures, the power disconnection moratorium has been extended by 3 months by the Ontario Government.  No disconnections will be made over this time.  Please see Decision & Order released by the OEB on March 19, 2020 by clicking here.