Posted March 19th, 2021
Grimsby Power was made aware of a ransomware attack perpetrated against one of its third-party contractors, which contractor is responsible for printing bills to our customers. Based upon information received to date, and given the nature of ransomware attacks (which generally operate by locking data; not downloading or removing it from a server), we have no reason to suspect that personal information of our customers was accessed or stolen. In the unlikely event that a third party improperly accessed our customers’ personal information, the nature of the personal information accessed would be limited to the specific information appearing on your hydro bill. In some instances, the information may have also included an email address, if a customer was a subscriber for e-billing services. This cyber event was not directed at Grimsby Power’s information technology systems and we can confirm that no data other than that described above would be vulnerable to access. For avoidance of any doubt, we can confirm with certainty that no banking or other sensitive information was accessed, as the contractor housed no such information, nor did they have access to it on our systems. While we are confident that there is no risk of harm to any of our customers, out of an abundance of caution, we do ask customers to please be aware of any unusual notifications or online activity related to the personal data described above. If customers experience any issues or have any questions, please contact us at: Customer Service 905-945-5437 option 2. Please note, as we work through this situation, you may notice your electricity bills are slightly delayed.
The Ontario Energy Board has set electricity prices effective May 1, 2021. These prices will appear on the Electricity line of you bill and are only for the electricity you use. They do not include other charges like delivery. Time of Use prices per kilowatt hour: Off Peak – 8.2¢ Mid Peak – 11.3¢ On Peak – 17.0¢ Tiered prices per kilowatt hour: Residential Tier 1 – First 600 kWh – 9.8¢ Tier 2 – Above 600 kWh – 11.5¢ The Ontario Electricity Rebate (OER) has also changed effective May 1, 2021. Effective May 1, 2021 the OER will be 18.9%.
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If you are digging a hole deeper than 30 cm (12 inches) you require a locate to ensure there are no underground power lines. Accidently digging into one of these lines can be very dangerous and expensive. To request a locate, please contact Ontario One Call at 1-800-400-2255. Please call at least one week before you plan to dig.