Notice To Customers

Posted March 19th, 2021

Grimsby Power was made aware of a ransomware attack perpetrated against one of its third-party contractors, which contractor is responsible for printing bills to our customers. Based upon information received to date, and given the nature of ransomware attacks (which generally operate by locking data; not downloading or removing it from a server), we have no reason to suspect that personal information of our customers was accessed or stolen. In the unlikely event that a third party improperly accessed our customers’ personal information, the nature of the personal information accessed would be limited to the specific information appearing on your hydro bill. In some instances, the information may have also included an email address, if a customer was a subscriber for e-billing services. This cyber event was not directed at Grimsby Power’s information technology systems and we can confirm that no data other than that described above would be vulnerable to access. For avoidance of any doubt, we can confirm with certainty that no banking or other sensitive information was accessed, as the contractor housed no such information, nor did they have access to it on our systems. While we are confident that there is no risk of harm to any of our customers, out of an abundance of caution, we do ask customers to please be aware of any unusual notifications or online activity related to the personal data described above. If customers experience any issues or have any questions, please contact us at: Customer Service 905-945-5437 option 2. Please note, as we work through this situation, you may notice your electricity bills are slightly delayed.

SHARE THIS ARTICLE

WHAT'S NEW?

Recent news

Effective February 23, 2021 The following Time of Use and Tiered Prices are in effect: Off Peak - 8.5¢ Mid Peak - 11.9¢ On Peak - 17.6¢ Residential Tiered First 1,000kWh - 10.1¢ Above 1,000kWh - 11.8¢ Small Business Tiered First 750kWh - 10.1¢ Above 750kWh - 11.8¢ Power is personal. You can now choose your price plan visit www.grimsbypower.com/customer-choice

READ ALL ARTICLES
Time of Use & Tiered Pricing Effective Feb 23 - Apr 30, 2021
on Feb 23, 2021

Effective February 23, 2021 The following Time of Use and Tiered Prices are in effect: Off Peak - 8 ...

Learn More
Notice To Customers
on Mar 19, 2021

Grimsby Power was made aware of a ransomware attack perpetrated against one of its third-party contractors, which contra ...

Learn More
No Late Payment Charges for Invoices Issued March 11-31, 2021
on Mar 24, 2021

You may notice your electricity bills are slightly delayed ...

Learn More
on Apr 2, 2021

Learn More
Approved Rate Change Effective January 1, 2021
on Dec 16, 2020

On August 17, 2020, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) for rates effective Janua ...

Learn More
Fixed 8.5¢/kWh Electricity Pricing Effective January 1 – February 22, 2021
on Feb 16, 2021

The Ontario government is extending electricity rate relief for families, small businesses and farms to support those sp ...

Learn More
Customer Choice - Effective November 1, 2020 Customers Can Opt Out of Time-of-Use Pricing
on Oct 13, 2020

Effective November 1, 2020 customers paying electricity based on Time-of-Use rates, On, Mid and Off peak, can opt out of ...

Learn More
Go Paperless to Support GBF
on Jul 31, 2020

Together we can do more. Grimsby Power is asking its customers to help those in need by switching to e-billing.

Learn More
Rate Change Effective January 1, 2021
on Sep 2, 2020

Grimsby Power has applied to the Ontario Energy Board for a change in rates effective January 1, 2021 ...

Learn More
COVID-19 Energy Assistance Program (CEAP)
on Jul 13, 2020

CEAP provides a one time, on-bill credit to eligible residential electricity customers.

Learn More
Reduction in Global Adjustment
on Jan 11, 2021

Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead ...

Learn More