Posted December 11th, 2015
MESSAGE TO OUR CUSTOMERS REGARDING HYDRO BILL CHANGES EFFECTIVE JANUARY 1ST, 2016
Low Volume Consumers:
The Ontario Clean Energy Benefit that reduced the amount of your invoice by 10% will be eliminated.
Learn more at Ontario.ca/OCEB
Residential Consumers:
The Debt Retirement Charge will be removed for residential consumption.
Learn more at Ontario.ca/DRC
All Consumers – Charges within the Regulatory portion of your invoice:
Posted December 10th, 2015
Grimsby Power recently held a contest to help us be more environmentally friendly by putting an end to paper billing and signing up for e-Billing. All new registrants were eligible to win a $50.00 gift certificate to support our local merchants. Customers also had a chance to earn an extra ballot by registering for our Pre-Authorized Payment Plan and/or MyHydroEye. There were 25 gift certificates awarded as well as our grand prize of a Vizio 55”Smart TV. Congratulations to all the winners listed below:
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BARBARA IRVING BERNARD & M. JACKIE FANNING BRENDA KOSAKOWSKI CAROLE WEBSTER CHRISTINE & STEVEN HILTON DENNIS GAPASIN DIANE OTIS ELIZABETH SWICK IVO & MILICA RADOMAN J ROLLS JAMES GALLINO KAITLYN MCNEIL |
KAREN ZAHORUK KATHRYN MILLAR KEVIN GRADY MICHAEL MICHALSKI MICHELLE & CRAIG HEDLEY MIKE & MELINA SENCHYSHAK PATRICIA BACON PIERRE-MARC PEPIN ROBERT & MARGARET PAUL ROBIN HALLIWELL SANDRA CROMPTON SHARON KING YING ZHANG |
Congratulations to TONINA COLOSIMO and her family the grand prize winners pictured here with Grimsby Power’s CEO Doug Curtiss:
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Posted November 2nd, 2015
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The Ontario Electricity Support Program, designed and implemented by the Ontario Energy Board, will come into effect on January 1, 2016. The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income. To find out if you are eligible and how to apply click on apply now or call 1-855-831-8151 (toll-free within Ontario). Applications can now be completed online. Consumers can also apply with the assistance of local intake agency partners. The intake agency partner for the Town of Grimsby is The Grimsby Benevolent Fund. They can be reached at 905-309-5664. |
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Posted October 14th, 2015
Grimsby Power is cautioning customers about a telephone scam targeting mostly businesses in our service area.
Multiple customers have received calls from someone claiming to work for “hydro” and demanding a pre-paid credit card or another form of payment to clear up an overdue account or be disconnected within a certain time frame. Recently these individuals have been able to produce the Grimsby Power phone number on the customer's caller ID. This tactic is called "spoofing". In all cases the customer has been advised to contact a toll free phone number with their form of payment.
Grimsby Power is reminding customers that it never solicits credit card payments over the phone or asks for wire transfers and does not have a toll free phone number.
Customers who have received a phone call asking for such a payment are being advised to hang up, and call the police as well as the Canadian Anti-Fraud Centre at 1-888-495-8501.
Read Full ArticlePosted October 2nd, 2015
Grimsby Power Inc. is pleased to announce that it has amalgamated with Niagara West Transformation Corporation effective October 1, 2015. The newly amalgamated company will continue operating under the name Grimsby Power Inc. This amalgamation has taken place under the purview of the Ontario Energy Board (OEB). The OEB decision with respect to the amalgamation can be viewed by clicking here. The subsequent Rate Order dated May 7, 2015 can be viewed by clicking here. The rate order prescribes that GPI will notify its customers of the rate changes no later than the first bill reflecting the new rates. There are no rate changes for Grimsby Power’s existing customers.
Any questions related to the operation of the Niagara West MTS located at 3021 Regional Road 12, Grassie can be directed to our office at 905-945-5437.
Read Full ArticlePosted September 29th, 2015
The electricity distributor scorecard measures how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.
The scorecard includes several measurements that assess the utilities’ services. They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.
Please click on the link to view Grimsby Power’s 2014 Scorecard. To view the Scorecards of other utilities you can visit the OEB website.
Read Full ArticlePosted July 28th, 2015
Your local power provider encourages you to help us be more environmentally friendly by putting an end to paper billing and signing up for e-Billing. All new registrants are eligible for two entries to support our local merchants with 25 gift certificate prizes to be won or our grand prize at the end of the contest period.
Increase your chances by one entry through registering for MyHydroEye Time-of-Use (TOU) Web Portal (even if you are already signed up for e-billing) that can provide quick and easy access to electricity consumption and cost information for customers of Grimsby Power. With MyHydroEye, you can view your usage and costs at multiple levels of detail (e.g. hourly, daily, monthly, bill period) in a variety of graphical and tabular formats. You can also view bill predictions and set up usage and cost alerts to help you in monitoring and managing your electricity consumption. If you would like to take advantage of this tool you just need to register on our website found under the Customer Accounts tab. Your activation code is found on left side of each monthly invoice. There is no charge to use MyHydroEye.
You will also receive an additional entry if you sign up for our Pre-Authorized Payment Plan. Enrollment forms are available in our office or on our website.
Our website for each of these options is www.grimsbypower.com.
Contest period starts August 1st, 2015 and ends November 30th, 2015.
The sooner you sign up the more chances you have of winning*.
*Chances of winning depend on the number of eligible registrations received.
Draw Dates & Prizes:
September 1st, 2015 – 10 prizes of $50.00 Downtown Merchants Gift Certificates
October 1st, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates
November 2nd, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates
December 1st, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates
PLUS the Grand Prize – a 55” Smart TV
All winners will be contacted either by e-mail or telephone after each monthly draw.
Read Full ArticlePosted April 22nd, 2015
NOTICE TO OUR CUSTOMERS REGARDING OVERDUE BALANCES ON ELECTRICITY INVOICES
Effective May 1st, 2015, Grimsby Power will no longer be mailing out paper reminder notices but rather you will be receiving an automated reminder phone call or e-mail. This has been implemented to increase efficiencies, reduce costs, and reduce paper waste. We encourage our customers who are experiencing difficulties paying their invoice by the due date to contact us to make payment arrangements. This avoids incurring additional service charges for non payment. For bill payment options please visit our website: www.grimsbypower.com or contact us by phone.
Customer Accounts Team
905-945-5437 (Option #2)
Read Full ArticlePosted March 23rd, 2015
Grimsby Power is cautioning customers about a telephone scam targeting mostly businesses in our service area.
Multiple customers have received calls from someone claiming to work for “hydro” and demanding a credit card number or another form of payment to clear up an overdue account or be disconnected within a certain time frame. In all cases the customer has been advised to contact a toll free phone number.
Grimsby Power is reminding customers that it never solicits credit card payments over the phone or asks for wire transfers and does not have a toll free phone number.
Customers who have received a phone call asking for such a payment are being advised to hang up, and call the police as well as the Canadian Anti-Fraud Centre at 1-888-495-8501.
Read Full ArticlePosted January 22nd, 2015
The Electrical Safety Authority has made an announcement regarding the use of a specific meter: the Sensus 3.2 with remote disconnect. Grimsby Power does not have the model of meters that are covered by the announcement. Please click here for more details.
Read Full ArticleStarting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the Regulated Price Plan (RPP) or receive the Ontario Electricity Rebate (OER) by reducing Global Adjustment (GA) costs. Class A consumers could see savings of about 15 per cent on their bills, while non-RPP Class B consumers could see savings of about 16 per cent on their bills*. Actual savings will vary depending on customers’ location and electricity consumption. RPP customers who receive the OER, such as residential, small business and farm consumers, will receive an adjusted rebate percentage starting January 1, 2021, to keep the average residential bill flat compared to November 2020. For a temporary period of 28 days starting January 1, 2021, all RPP customers, including those paying both time-of-use and tiered rates, will also benefit from being billed at the off-peak rate for 24 hours a day, seven days a week. *In 2021, Class A and Class B consumers could see savings of about 11% and 12%, respectively, due to the Global Adjustment (GA) deferral repayment in effect for 12 months starting January 2021.
READ ALL ARTICLESStarting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead ...
Learn MoreThe province-wide shutdown means that more people will be staying home or running their small businesses from home ...
Learn MoreOn August 17, 2020, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) for rates effective Janua ...
Learn MoreEffective November 1, 2020 customers paying electricity based on Time-of-Use rates, On, Mid and Off peak, can opt out of ...
Learn MoreTogether we can do more. Grimsby Power is asking its customers to help those in need by switching to e-billing.
Learn MoreGrimsby Power has applied to the Ontario Energy Board for a change in rates effective January 1, 2021 ...
Learn MoreCEAP provides a one time, on-bill credit to eligible residential electricity customers.
Learn More
If you are digging a hole deeper than 30 cm (12 inches) you require a locate to ensure there are no underground power lines. Accidently digging into one of these lines can be very dangerous and expensive. To request a locate, please contact Ontario One Call at 1-800-400-2255. Please call at least one week before you plan to dig.