Posted June 24th, 2016
Over the last few months, Canada Post workers have been negotiating for a new contract and are ready to go on strike on July 2, 2016 if an agreement is not reached. As a result, it has been recommended that no mail be sent after June 23.
Customers are still responsible for paying their bill on time even during a labour disruption. If you have not already, Grimsby Power is recommending that their customers sign up for e-billing to stay on top of their bills. You can find the link under the Customer Accounts tab – Access to e-Billing on this website. Alternatively, you can contact our office to inquire about your account balance or request to pick up a copy of your invoice. By telephone: 905-945-5437 or by e-mail: email@example.com.Read Full Article
Posted March 7th, 2016
Grimsby Power Inc. has applied to the Ontario Energy Board for a rate change effective May 1, 2016. Please follow the links below to learn more and have your say.Read Full Article
Posted January 20th, 2016
The Ontario Energy Board (OEB) has asked all Local Distribution Companies (LDC’s), including Grimsby Power, to conduct a survey regarding the level of awareness of key electrical safety precautions. Grimsby Power has procured the services of UtilityPULSE to conduct the electrical safety survey for Grimsby Power's service area. Some residents of Grimsby will receive a phone call over the next few weeks and be asked to participate in the survey. The performance results of the survey will be included in Grimsby Power’s annual Scorecard Report.Read Full Article
Posted December 11th, 2015
MESSAGE TO OUR CUSTOMERS REGARDING HYDRO BILL CHANGES EFFECTIVE JANUARY 1ST, 2016
Low Volume Consumers:
The Ontario Clean Energy Benefit that reduced the amount of your invoice by 10% will be eliminated.
Learn more at Ontario.ca/OCEB
The Debt Retirement Charge will be removed for residential consumption.
Learn more at Ontario.ca/DRC
All Consumers – Charges within the Regulatory portion of your invoice:
Posted December 10th, 2015
Grimsby Power recently held a contest to help us be more environmentally friendly by putting an end to paper billing and signing up for e-Billing. All new registrants were eligible to win a $50.00 gift certificate to support our local merchants. Customers also had a chance to earn an extra ballot by registering for our Pre-Authorized Payment Plan and/or MyHydroEye. There were 25 gift certificates awarded as well as our grand prize of a Vizio 55”Smart TV. Congratulations to all the winners listed below:
BERNARD & M. JACKIE FANNING
CHRISTINE & STEVEN HILTON
IVO & MILICA RADOMAN
MICHELLE & CRAIG HEDLEY
MIKE & MELINA SENCHYSHAK
ROBERT & MARGARET PAUL
SHARON KINGYING ZHANG
Congratulations to TONINA COLOSIMO and her family the grand prize winners pictured here with Grimsby Power’s CEO Doug Curtiss:
Read Full Article
Posted November 2nd, 2015
The Ontario Electricity Support Program, designed and implemented by the Ontario Energy Board, will come into effect on January 1, 2016. The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in your house and your combined household income. To find out if you are eligible and how to apply click on apply now or call 1-855-831-8151 (toll-free within Ontario).
Applications can now be completed online. Consumers can also apply with the assistance of local intake agency partners. The intake agency partner for the Town of Grimsby is The Grimsby Benevolent Fund. They can be reached at 905-309-5664.
Read Full Article
Posted October 14th, 2015
Grimsby Power is cautioning customers about a telephone scam targeting mostly businesses in our service area.
Multiple customers have received calls from someone claiming to work for “hydro” and demanding a pre-paid credit card or another form of payment to clear up an overdue account or be disconnected within a certain time frame. Recently these individuals have been able to produce the Grimsby Power phone number on the customer's caller ID. This tactic is called "spoofing". In all cases the customer has been advised to contact a toll free phone number with their form of payment.
Grimsby Power is reminding customers that it never solicits credit card payments over the phone or asks for wire transfers and does not have a toll free phone number.
Customers who have received a phone call asking for such a payment are being advised to hang up, and call the police as well as the Canadian Anti-Fraud Centre at 1-888-495-8501.Read Full Article
Posted October 2nd, 2015
Grimsby Power Inc. is pleased to announce that it has amalgamated with Niagara West Transformation Corporation effective October 1, 2015. The newly amalgamated company will continue operating under the name Grimsby Power Inc. This amalgamation has taken place under the purview of the Ontario Energy Board (OEB). The OEB decision with respect to the amalgamation can be viewed by clicking here. The subsequent Rate Order dated May 7, 2015 can be viewed by clicking here. The rate order prescribes that GPI will notify its customers of the rate changes no later than the first bill reflecting the new rates. There are no rate changes for Grimsby Power’s existing customers.
Any questions related to the operation of the Niagara West MTS located at 3021 Regional Road 12, Grassie can be directed to our office at 905-945-5437.Read Full Article
Posted September 29th, 2015
The electricity distributor scorecard measures how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.
The scorecard includes several measurements that assess the utilities’ services. They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.Read Full Article
Posted July 28th, 2015
Your local power provider encourages you to help us be more environmentally friendly by putting an end to paper billing and signing up for e-Billing. All new registrants are eligible for two entries to support our local merchants with 25 gift certificate prizes to be won or our grand prize at the end of the contest period.
Increase your chances by one entry through registering for MyHydroEye Time-of-Use (TOU) Web Portal (even if you are already signed up for e-billing) that can provide quick and easy access to electricity consumption and cost information for customers of Grimsby Power. With MyHydroEye, you can view your usage and costs at multiple levels of detail (e.g. hourly, daily, monthly, bill period) in a variety of graphical and tabular formats. You can also view bill predictions and set up usage and cost alerts to help you in monitoring and managing your electricity consumption. If you would like to take advantage of this tool you just need to register on our website found under the Customer Accounts tab. Your activation code is found on left side of each monthly invoice. There is no charge to use MyHydroEye.
You will also receive an additional entry if you sign up for our Pre-Authorized Payment Plan. Enrollment forms are available in our office or on our website.
Our website for each of these options is www.grimsbypower.com.
Contest period starts August 1st, 2015 and ends November 30th, 2015.
The sooner you sign up the more chances you have of winning*.
*Chances of winning depend on the number of eligible registrations received.
Draw Dates & Prizes:
September 1st, 2015 – 10 prizes of $50.00 Downtown Merchants Gift Certificates
October 1st, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates
November 2nd, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates
December 1st, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates
PLUS the Grand Prize – a 55” Smart TV
All winners will be contacted either by e-mail or telephone after each monthly draw.Read Full Article
Effective February 23, 2021 The following Time of Use and Tiered Prices are in effect: Off Peak - 8.5¢ Mid Peak - 11.9¢ On Peak - 17.6¢ Residential Tiered First 1,000kWh - 10.1¢ Above 1,000kWh - 11.8¢ Small Business Tiered First 750kWh - 10.1¢ Above 750kWh - 11.8¢ Power is personal. You can now choose your price plan visit www.grimsbypower.com/customer-choiceREAD ALL ARTICLES
Effective February 23, 2021 The following Time of Use and Tiered Prices are in effect: Off Peak - 8 ...Learn More
You may notice your electricity bills are slightly delayed ...Learn More
The Ontario Energy Board has set electricity prices effective May 1, 2021 ...Learn More
On August 17, 2020, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) for rates effective Janua ...Learn More
The Ontario government is extending electricity rate relief for families, small businesses and farms to support those sp ...Learn More
Effective November 1, 2020 customers paying electricity based on Time-of-Use rates, On, Mid and Off peak, can opt out of ...Learn More
Grimsby Power has applied to the Ontario Energy Board for a change in rates effective January 1, 2021 ...Learn More
Grimsby Power was made aware of a ransomware attack perpetrated against one of its third-party contractors, which contra ...Learn More
CEAP provides a one time, on-bill credit to eligible residential electricity customers.Learn More
Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead ...Learn More