Grimsby Power

Canada Post workers may go on strike July 2: Helping you with contingency planning

Posted June 24th, 2016

Over the last few months, Canada Post workers have been negotiating for a new contract and are ready to go on strike on July 2, 2016 if an agreement is not reached. As a result, it has been recommended that no mail be sent after June 23.

Customers are still responsible for paying their bill on time even during a labour disruption. If you have not already, Grimsby Power is recommending that their customers sign up for e-billing to stay on top of their bills. You can find the link under the Customer Accounts tab – Access to e-Billing on this website.  Alternatively, you can contact our office to inquire about your account balance or request to pick up a copy of your invoice.  By telephone: 905-945-5437 or by e-mail: customeraccounts@grimsbypower.com.

Rate Change Notice to Customers of Grimsby Power Inc

Posted March 7th, 2016

Grimsby Power Inc. has applied to the Ontario Energy Board for a rate change effective May 1, 2016. Please follow the links below to learn more and have your say.

Notice to Grimsby Power Inc. Customers

EB-2015-0072 Cost of Service Application

Electrical Safety Survey

Posted January 20th, 2016

The Ontario Energy Board (OEB) has asked all Local Distribution Companies (LDC’s), including Grimsby Power, to conduct a survey regarding the level of awareness of key electrical safety precautions.  Grimsby Power has procured the services of UtilityPULSE to conduct the electrical safety survey for Grimsby Power's service area.  Some residents of Grimsby will receive a phone call over the next few weeks and be asked to participate in the survey.  The performance results of the survey will be included in Grimsby Power’s annual Scorecard Report.  

Bill Changes Effective January 1, 2016

Posted December 11th, 2015

MESSAGE TO OUR CUSTOMERS REGARDING HYDRO BILL CHANGES EFFECTIVE JANUARY 1^ST, 2016

Low Volume Consumers:

The Ontario Clean Energy Benefit that reduced the amount of your invoice by 10% will be eliminated. 

Learn more at Ontario.ca/OCEB

Residential Consumers:

The Debt Retirement Charge will be removed for residential consumption.

Learn more at Ontario.ca/DRC

All Consumers – Charges within the Regulatory portion of your invoice:

• The Wholesale Market Service Rate will be reduced from 0.0044 to 0.0036 per kWh uplifted by the Loss Factor.
• A new charge will be added.  The Ontario Electricity Support Program (OESP) Charge will be 0.0011 per kWh uplifted by the Loss Factor.  For the average residential consumer with a monthly usage 800 kWh per month this amounts to $0.93 per month.

Contest Winners

Posted December 10th, 2015

Grimsby Power recently held a contest to help us be more environmentally friendly by putting an end to paper billing and signing up for e-Billing.  All new registrants were eligible to win a $50.00 gift certificate to support our local merchants. Customers also had a chance to earn an extra ballot by registering for our Pre-Authorized Payment Plan and/or MyHydroEye. There were 25 gift certificates awarded as well as our grand prize of a Vizio 55”Smart TV.  Congratulations to all the winners listed below:

Ontario Electricity Support Program

Posted November 2nd, 2015

The Ontario Electricity Support Program, designed and implemented by the Ontario Energy Board, will come into effect on January 1, 2016. The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit.  The amount of the credit will depend on how many people live in your house and your combined household income.  To find out if you are eligible and how to apply click on apply now or call 1-855-831-8151 (toll-free within Ontario). Applications can now be completed online. Consumers can also apply with the assistance of local intake agency partners.  The intake agency partner for the Town of Grimsby is The Grimsby Benevolent Fund.  They can be reached at 905-309-5664.

Telephone Scam

Posted October 14th, 2015

Grimsby Power is cautioning customers about a telephone scam targeting mostly businesses in our service area.

Multiple customers have received calls from someone claiming to work for “hydro” and demanding a pre-paid credit card or another form of payment to clear up an overdue account or be disconnected within a certain time frame.  Recently these individuals have been able to produce the Grimsby Power phone number on the customer's caller ID.  This tactic is called "spoofing".  In all cases the customer has been advised to contact a toll free phone number with their form of payment.  

Grimsby Power is reminding customers that it never solicits credit card payments over the phone or asks for wire transfers and does not have a toll free phone number.  

Customers who have received a phone call asking for such a payment are being advised to hang up, and call the police as well as the Canadian Anti-Fraud Centre at 1-888-495-8501.

Amalgamation Between Grimsby Power Inc and Niagara West Transformation Corporation

Posted October 2nd, 2015

Grimsby Power Inc. is pleased to announce that it has amalgamated with Niagara West Transformation Corporation effective October 1, 2015.  The newly amalgamated company will continue operating under the name Grimsby Power Inc.  This amalgamation has taken place under the purview of the Ontario Energy Board (OEB).  The OEB decision with respect to the amalgamation can be viewed by clicking here.  The subsequent Rate Order dated May 7, 2015 can be viewed by clicking here.  The rate order prescribes that GPI will notify its customers of the rate changes no later than the first bill reflecting the new rates.  There are no rate changes for Grimsby Power’s existing customers.

Any questions related to the operation of the Niagara West MTS located at 3021 Regional Road 12, Grassie can be directed to our office at 905-945-5437.

2014 Scorecard

Posted September 29th, 2015

The electricity distributor scorecard measures how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.

The scorecard includes several measurements that assess the utilities’ services.   They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.

Please click on the link to view Grimsby Power’s 2014 Scorecard.  To view the Scorecards of other utilities you can visit the OEB website.

e-Billing Contest

Posted July 28th, 2015

Your local power provider encourages you to help us be more environmentally friendly by putting an end to paper billing and signing up for e-Billing.  All new registrants are eligible for two entries to support our local merchants with 25 gift certificate prizes to be won or our grand prize at the end of the contest period. 

Increase your chances by one entry through registering for MyHydroEye Time-of-Use (TOU) Web Portal (even if you are already signed up for e-billing) that can provide quick and easy access to electricity consumption and cost information for customers of Grimsby Power.  With MyHydroEye, you can view your usage and costs at multiple levels of detail (e.g. hourly, daily, monthly, bill period) in a variety of graphical and tabular formats.  You can also view bill predictions and set up usage and cost alerts to help you in monitoring and managing your electricity consumption. If you would like to take advantage of this tool you just need to register on our website found under the Customer Accounts tab.  Your activation code is found on left side of each monthly invoice.  There is no charge to use MyHydroEye.

You will also receive an additional entry if you sign up for our Pre-Authorized Payment Plan.  Enrollment forms are available in our office or on our website.

Our website for each of these options is www.grimsbypower.com.

Contest period starts August 1^st, 2015 and ends November 30^th, 2015.

The sooner you sign up the more chances you have of winning*.

*Chances of winning depend on the number of eligible registrations received.

Draw Dates & Prizes:

September 1^st, 2015 – 10 prizes of $50.00 Downtown Merchants Gift Certificates

October 1^st, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates

November 2^nd, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates

December 1^st, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates

PLUS the Grand Prize – a 55” Smart TV

All winners will be contacted either by e-mail or telephone after each monthly draw.