Grimsby Power

AffordAbility Fund

Posted August 23rd, 2018

 If the cost of energy-saving upgrades is out of reach, Ontario’s new AffordAbility Fund is here for you.

Grimsby Power and community services are working together to help you improve your home’s energy efficiency with free energy-saving upgrades, which can lower home energy use and your electricity bill.

AffordAbility Fund™ is a trade-mark of Affordability Fund Trust, used under license. The AffordAbility Fund is run by the Affordability Fund Trust and supported by funding from the Government of Ontario.

2016 Electricity Distributors Scorecard

Posted October 2nd, 2017

The electricity distributor scorecards measure how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.

The scorecard includes several measurements that assess the utilities’ services.   They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.

Please click on the link to view Grimsby Power’s 2016 Scorecard. To view the Scorecards of other utilities and learn more about the scorecard you can visit the OEB website.

2018 Eletricity Rates

Posted September 19th, 2017

Grimsby Power Inc has filed an Incentive Regulation Mechanism (IRM) application with the Ontario Energy Board for 2018 distribution rates.  

The IRM adjusts distribution rates using a formulaic approach.  Any other change in billed amounts is related to the disposition of pass through amounts and changes in transmission rates.  

To view the full rate application please click on the link below.

Full Rate Application

Lower Time of Use Rates May 1, 2017

Posted May 5th, 2017

There will be lower time-of-use (TOU) rates effective May 1, 2017.  These rates apply to residential households and small businesses that buy their electricity from their local utility.  The chart below outlines the changes effective May 1, 2017.

 More help for more households - OESP to benefit more consumers, increase credits by 50 per cent.  Click here for more details.

8% Provincial Rebate

Posted December 13th, 2016

On January 1, 2017, your electricity costs will go down 8%.  The Ontario government is reducing electricity costs by rebating an amount equal to the provincial portion of the HST on your monthly hydro bill. That’s an 8% rebate for Ontario families, and on average will mean $130 more in your pocket each year.

 This is part of Ontario’s plan to help people with the costs of everyday living by reducing electricity costs. Across Ontario, about five million residential consumers, farms and small businesses will benefit from this rebate.

 Grimsby Power has until July 1, 2017 to implement these savings onto your bill.  Applicable savings will be retroactive to electricity used on or after January 1, 2017.

NOTICE – Grimsby Power Office Renovations

Posted November 25th, 2016

Beginning Monday November 28^th Grimsby Power’s main front office will be under renovation.   The renovation will last up to 4 weeks.  During this time an alternative side door will be open for public access.  Please call the office at 905-945-5437 as a customer accounts representative may be able to provide help over the phone.  The drive thru drop off kiosk will still be available for payment drop off.  Normal office hours will be in effect from 8:30am to 4:30pm.  All office deliveries should be dropped off at the alternate side door.

2015 Scorecard

Posted September 29th, 2016

The electricity distributor scorecards measure how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.

The scorecard includes several measurements that assess the utilities’ services.   They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.

Please click on the link to view Grimsby Power’s 2015 Scorecard. To view the Scorecards of other utilities and learn more about the scorecard you can visit the OEB website.

New Electricity Delivery Rates Effective September 1, 2016

Posted September 26th, 2016

On December 23, 2015 Grimsby Power Inc. (“Grimsby Power”) filed an application with its regulator, the Ontario Energy Board, seeking approval for changes to the rates that Grimsby Power charges.  The Ontario Energy Board announced Grimsby’s final electricity distribution rates on September 22, 2016.  The new rates are effective September 1, 2016 and are necessary to ensure Grimsby Power has sufficient funds to:

•  Maintain current capital investment levels in infrastructure to ensure a safe and reliable distribution system.
• Support operating expenses necessary to maintain and operate the distribution system, meet customer service expectations and ensure regulatory compliance.
• Provide appropriate staffing levels to maintain operational and regulatory compliance.

 More information on the delivery rates click here.  

Canada Post workers may go on strike July 2: Helping you with contingency planning

Posted June 24th, 2016

Over the last few months, Canada Post workers have been negotiating for a new contract and are ready to go on strike on July 2, 2016 if an agreement is not reached. As a result, it has been recommended that no mail be sent after June 23.

Customers are still responsible for paying their bill on time even during a labour disruption. If you have not already, Grimsby Power is recommending that their customers sign up for e-billing to stay on top of their bills. You can find the link under the Customer Accounts tab – Access to e-Billing on this website.  Alternatively, you can contact our office to inquire about your account balance or request to pick up a copy of your invoice.  By telephone: 905-945-5437 or by e-mail: customeraccounts@grimsbypower.com.

Rate Change Notice to Customers of Grimsby Power Inc

Posted March 7th, 2016

Grimsby Power Inc. has applied to the Ontario Energy Board for a rate change effective May 1, 2016. Please follow the links below to learn more and have your say.

Notice to Grimsby Power Inc. Customers

EB-2015-0072 Cost of Service Application