Grimsby Power

Power Outage April 19, 2019

Posted April 25th, 2019

We understand that power outages can be inconvenient and we thank you for your patience as Grimsby Power staff work diligently to restore power and provide information to our customers.

On April 19, 2019 portions of the Town of Grimsby experienced an unplanned outage.  One outage that occurred at approximately 8:00am and another outage that occurred at approximately 9:00am.  The outages were caused by two separate issues.  The first issue was related to a failed piece of equipment.  The second issue, and the largest, was a loss of supply from Hydro One. 

Our crews were dispatched immediately and repaired the failed equipment by approximately 9:20am.  Our crews also contacted Hydro One to resolve the issue surrounding loss of supply.  When there is a loss of supply from Hydro One the issue is occurring outside of our service territory and Hydro One is responsible for restoring the supply.  Our crews assisted Hydro One to resolve the issue.  The supply from Hydro Once was back up at approximately 10:20am with our crews working until approximately 10:30am to resolve any minor issues related to the loss of supply.

During the outage - information was posted on our website and we immediately responded to emails through info@grimsbypower.      

During Friday’s outage Grimsby Power’s afterhour’s phone service provider also lost power.  Their outage paired with a large volume of calls resulted in “dropped” calls.  Grimsby Power is reviewing options to reduce the number of dropped calls.

We would like to thank you for your patience during these unplanned outages and we will continue to work diligently to restore power to you our customers.

Change to Energy Savings Programs

Posted March 26th, 2019

Effective April 1, 2019 existing conservation programs implemented by the IESO are changing. Please visit the following links for more information:

For the Home: https://saveonenergy.ca/en/For-Your-Home/Help-for-your-Home
                      http://www.ieso.ca/Get-Involved/For-Residents/Energy-Efficiency-for-Homes 

Businesses:     https://saveonenergy.ca/For-Business-and-Industry/Changes-to-programs 
                      http://www.ieso.ca/Get-Involved/For-Business/For-Business 

For information about Save on Energy programs, please contact Save on Energy at 1-877-797-9473. Representatives are available to help you from Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 5 p.m.                     

2019 Rate Change

Posted January 16th, 2019

Grimsby Power’s 2019 rates have been approved in accordance with the Ontario Energy Board’s Price Cap Incentive Rate-Setting.  The Price Cap methodology provides for a mechanistic and formulaic adjustment to distribution rates and charges.  Specific service charges, allowances and loss factors remain the same.

As a result of the rate change there will be a total bill decrease of $0.52 for a residential customer consuming 750 kWh a month.

The total bill change for a sample of Grimsby Power customers is listed below.

If you have any questions regarding the rate change or would like a printed copy of Grimsby Power’s rates and charges please contact us at 905-945-5437 and select Option 2.

Grimsby Power's Rates and Charges

View the full rate application here.

Customer Satisfaction Survey

Posted January 9th, 2019

Update - February 20, 2019 - Grimsby Power has completed the Customer Satisfaction Survey.  Thank you to everyone that participated in the survey.

Grimsby Power wants you to know that we are conducting a Customer Satisfaction Survey starting January 14, 2019. You may receive a call from a company called ADVANIS on behalf of Grimsby Power. This survey is important to ensure we are meeting your needs. We encourage you to participate and share your thoughts. If you have any questions, please contact our customer accounts department at 905-945-5437 Option 2.

Conditions of Service Revision

Posted November 29th, 2018

The Conditions of Service describe the operating practice and connection policies of a distributor. Grimsby Power Inc. has reviewed its current Conditions of Service and made changes to update the document. Please visit www.grimsbypower.com to review changes to the current Conditions of Service. Any comments regarding the revisions can be sent to info@grimsbypower.com. The proposed timeline for the implementation of the revised Conditions of Service is January 1, 2019. The summary of revisions can be reviewed by clicking on the link below. 

Summary of revisions to the current Conditions of Service

Rotating Postal Strikes

Posted October 22nd, 2018

With the current rotating postal strikes possibly affecting mail delivery Grimsby Power is recommending that you sign up for e-billing to keep receiving your bills on time.  By switching to Paperless Billing you will receive an email each month indicating that your eBill is available for viewing.  Click here to sign up today.

In the event of delivery delay, customers are still responsible for paying their electricity bill on time.  During a mail delay you may pay your bill through online banking, telephone banking, at the bank, in our office or we have a drive thru drop box at our office for your convenience.

IESO Save On Energy Deal Days!

Posted October 12th, 2018

Grimsby Power will be at Canadian Tire (44 Livingston Ave, Grimsby) on Saturday, October 20th, 2018 starting at 9:00am to promote the IESO Save On Energy Deal Days.  Deal Days provide instant discounts on a variety of energy efficient items like Energy Star certified LED light bulbs, dimmer switches, weather stripping, advanced power bars and more!

2017 Scorecard Grimsby Power

Posted October 1st, 2018

The electricity distributor scorecards measure how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.

The scorecard includes several measurements that assess the utilities’ services.   They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.

Please click on the link to view Grimsby Power’s 2017 Scorecard. To view the Scorecards of other utilities and learn more about the scorecard you can visit the OEB website.

Possible Mail Stoppage

Posted September 19th, 2018

With the possibility of a strike or lockout by Canada Post Grimsby Power is recommending that you sign up for e-billing to keep receiving your bills.  By switching to Paperless Billing you will receive an email each month indicating that your eBill is available for viewing.  Click here to sign up today.

In the event of a mail stoppage, customers are still responsible for paying their electricity bill on time.  During a mail stoppage you may pay your bill through online banking, telephone banking, at the bank, in our office or we have a drive thru drop box at our office for your convenience.

2019 Rate Application

Posted August 30th, 2018

Grimsby Power Inc has filed an Incentive Regulation Mechanism (IRM) application with the Ontario Energy Board for 2019 distribution rates.  

The IRM adjusts distribution rates using a formulaic approach.  Any other change in billed amounts is related to the disposition of pass through amounts and changes in transmission rates.  

To view the full rate application please click on the link below.

Full Rate Application