News

2017 Scorecard Grimsby Power

Posted October 1st, 2018

The electricity distributor scorecards measure how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.

The scorecard includes several measurements that assess the utilities’ services.   They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.

Please click on the link to view Grimsby Power’s 2017 Scorecard. To view the Scorecards of other utilities and learn more about the scorecard you can visit the OEB website.

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Possible Mail Stoppage

Posted September 19th, 2018

With the possibility of a strike or lockout by Canada Post Grimsby Power is recommending that you sign up for e-billing to keep receiving your bills.  By switching to Paperless Billing you will receive an email each month indicating that your eBill is available for viewing.  Click here to sign up today.

In the event of a mail stoppage, customers are still responsible for paying their electricity bill on time.  During a mail stoppage you may pay your bill through online banking, telephone banking, at the bank, in our office or we have a drive thru drop box at our office for your convenience.

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2019 Rate Application

Posted August 30th, 2018

Grimsby Power Inc has filed an Incentive Regulation Mechanism (IRM) application with the Ontario Energy Board for 2019 distribution rates.  

The IRM adjusts distribution rates using a formulaic approach.  Any other change in billed amounts is related to the disposition of pass through amounts and changes in transmission rates.  

To view the full rate application please click on the link below.

Full Rate Application

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AffordAbility Fund

Posted August 23rd, 2018

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 If the cost of energy-saving upgrades is out of reach, Ontario’s new AffordAbility Fund is here for you.


Grimsby Power and community services are working together to help you improve your home’s energy efficiency with free energy-saving upgrades, which can lower home energy use and your electricity bill.

  

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AffordAbility Fund™ is a trade-mark of Affordability Fund Trust, used under license. The AffordAbility Fund is run by the Affordability Fund Trust and supported by funding from the Government of Ontario.

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2016 Electricity Distributors Scorecard

Posted October 2nd, 2017

The electricity distributor scorecards measure how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.

The scorecard includes several measurements that assess the utilities’ services.   They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.

Please click on the link to view Grimsby Power’s 2016 Scorecard. To view the Scorecards of other utilities and learn more about the scorecard you can visit the OEB website.

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2018 Eletricity Rates

Posted September 19th, 2017

Grimsby Power Inc has filed an Incentive Regulation Mechanism (IRM) application with the Ontario Energy Board for 2018 distribution rates.  

The IRM adjusts distribution rates using a formulaic approach.  Any other change in billed amounts is related to the disposition of pass through amounts and changes in transmission rates.  

To view the full rate application please click on the link below.

Full Rate Application

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Lower Time of Use Rates May 1, 2017

Posted May 5th, 2017

There will be lower time-of-use (TOU) rates effective May 1, 2017.  These rates apply to residential households and small businesses that buy their electricity from their local utility.  The chart below outlines the changes effective May 1, 2017.

TOU Price Periods

Existing TOU Prices

May 1, 2017 TOU Prices

Off-Peak 8.7¢/kWh 7.7 ¢/kWh
Mid-Peak 13.2 ¢/kWh 11.3 ¢/kWh
On-Peak 18.0 ¢/kWh 15.7 ¢/kWh

 More help for more households - OESP to benefit more consumers, increase credits by 50 per cent.  Click here for more details.

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8% Provincial Rebate

Posted December 13th, 2016

On January 1, 2017, your electricity costs will go down 8%.  The Ontario government is reducing electricity costs by rebating an amount equal to the provincial portion of the HST on your monthly hydro bill. That’s an 8% rebate for Ontario families, and on average will mean $130 more in your pocket each year.

 This is part of Ontario’s plan to help people with the costs of everyday living by reducing electricity costs. Across Ontario, about five million residential consumers, farms and small businesses will benefit from this rebate.

 Grimsby Power has until July 1, 2017 to implement these savings onto your bill.  Applicable savings will be retroactive to electricity used on or after January 1, 2017.

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NOTICE Grimsby Power Office Renovations

Posted November 25th, 2016

Beginning Monday November 28th Grimsby Power’s main front office will be under renovation.   The renovation will last up to 4 weeks.  During this time an alternative side door will be open for public access.  Please call the office at 905-945-5437 as a customer accounts representative may be able to provide help over the phone.  The drive thru drop off kiosk will still be available for payment drop off.  Normal office hours will be in effect from 8:30am to 4:30pm.  All office deliveries should be dropped off at the alternate side door.

 

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2015 Scorecard

Posted September 29th, 2016

The electricity distributor scorecards measure how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.

The scorecard includes several measurements that assess the utilities’ services.   They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.

Please click on the link to view Grimsby Power’s 2015 Scorecard. To view the Scorecards of other utilities and learn more about the scorecard you can visit the OEB website.

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WHAT'S NEW?

Recent news

The Ontario Energy Board has set electricity prices effective May 1, 2021. These prices will appear on the Electricity line of you bill and are only for the electricity you use. They do not include other charges like delivery. Time of Use prices per kilowatt hour: Off Peak – 8.2¢ Mid Peak – 11.3¢ On Peak – 17.0¢ Tiered prices per kilowatt hour: Residential Tier 1 – First 600 kWh – 9.8¢ Tier 2 – Above 600 kWh – 11.5¢ The Ontario Electricity Rebate (OER) has also changed effective May 1, 2021. Effective May 1, 2021 the OER will be 18.9%.

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Notice of Hearing
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on Dec 16, 2020

On August 17, 2020, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) for rates effective Janua ...

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