Posted October 2nd, 2017
The electricity distributor scorecards measure how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.
The scorecard includes several measurements that assess the utilities’ services. They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.
Please click on the link to view Grimsby Power’s 2016 Scorecard. To view the Scorecards of other utilities and learn more about the scorecard you can visit the OEB website.
Read Full ArticlePosted September 19th, 2017
Grimsby Power Inc has filed an Incentive Regulation Mechanism (IRM) application with the Ontario Energy Board for 2018 distribution rates.
The IRM adjusts distribution rates using a formulaic approach. Any other change in billed amounts is related to the disposition of pass through amounts and changes in transmission rates.
To view the full rate application please click on the link below.
Read Full ArticlePosted May 5th, 2017
There will be lower time-of-use (TOU) rates effective May 1, 2017. These rates apply to residential households and small businesses that buy their electricity from their local utility. The chart below outlines the changes effective May 1, 2017.
TOU Price Periods |
Existing TOU Prices |
May 1, 2017 TOU Prices |
| Off-Peak | 8.7¢/kWh | 7.7 ¢/kWh |
| Mid-Peak | 13.2 ¢/kWh | 11.3 ¢/kWh |
| On-Peak | 18.0 ¢/kWh | 15.7 ¢/kWh |
More help for more households - OESP to benefit more consumers, increase credits by 50 per cent. Click here for more details.
Read Full ArticlePosted December 13th, 2016
On January 1, 2017, your electricity costs will go down 8%. The Ontario government is reducing electricity costs by rebating an amount equal to the provincial portion of the HST on your monthly hydro bill. That’s an 8% rebate for Ontario families, and on average will mean $130 more in your pocket each year.
This is part of Ontario’s plan to help people with the costs of everyday living by reducing electricity costs. Across Ontario, about five million residential consumers, farms and small businesses will benefit from this rebate.
Grimsby Power has until July 1, 2017 to implement these savings onto your bill. Applicable savings will be retroactive to electricity used on or after January 1, 2017.
Read Full ArticlePosted November 25th, 2016
Beginning Monday November 28th Grimsby Power’s main front office will be under renovation. The renovation will last up to 4 weeks. During this time an alternative side door will be open for public access. Please call the office at 905-945-5437 as a customer accounts representative may be able to provide help over the phone. The drive thru drop off kiosk will still be available for payment drop off. Normal office hours will be in effect from 8:30am to 4:30pm. All office deliveries should be dropped off at the alternate side door.
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Posted September 29th, 2016
The electricity distributor scorecards measure how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.
The scorecard includes several measurements that assess the utilities’ services. They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.
Please click on the link to view Grimsby Power’s 2015 Scorecard. To view the Scorecards of other utilities and learn more about the scorecard you can visit the OEB website.
Read Full ArticlePosted September 26th, 2016
On December 23, 2015 Grimsby Power Inc. (“Grimsby Power”) filed an application with its regulator, the Ontario Energy Board, seeking approval for changes to the rates that Grimsby Power charges. The Ontario Energy Board announced Grimsby’s final electricity distribution rates on September 22, 2016. The new rates are effective September 1, 2016 and are necessary to ensure Grimsby Power has sufficient funds to:
More information on the delivery rates click here.
Read Full ArticlePosted June 24th, 2016
Over the last few months, Canada Post workers have been negotiating for a new contract and are ready to go on strike on July 2, 2016 if an agreement is not reached. As a result, it has been recommended that no mail be sent after June 23.
Customers are still responsible for paying their bill on time even during a labour disruption. If you have not already, Grimsby Power is recommending that their customers sign up for e-billing to stay on top of their bills. You can find the link under the Customer Accounts tab – Access to e-Billing on this website. Alternatively, you can contact our office to inquire about your account balance or request to pick up a copy of your invoice. By telephone: 905-945-5437 or by e-mail: customeraccounts@grimsbypower.com.
Read Full ArticlePosted March 7th, 2016
Grimsby Power Inc. has applied to the Ontario Energy Board for a rate change effective May 1, 2016. Please follow the links below to learn more and have your say.
Notice to Grimsby Power Inc. Customers
EB-2015-0072 Cost of Service Application
Read Full ArticlePosted January 20th, 2016
The Ontario Energy Board (OEB) has asked all Local Distribution Companies (LDC’s), including Grimsby Power, to conduct a survey regarding the level of awareness of key electrical safety precautions. Grimsby Power has procured the services of UtilityPULSE to conduct the electrical safety survey for Grimsby Power's service area. Some residents of Grimsby will receive a phone call over the next few weeks and be asked to participate in the survey. The performance results of the survey will be included in Grimsby Power’s annual Scorecard Report.
Read Full ArticleStarting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the Regulated Price Plan (RPP) or receive the Ontario Electricity Rebate (OER) by reducing Global Adjustment (GA) costs. Class A consumers could see savings of about 15 per cent on their bills, while non-RPP Class B consumers could see savings of about 16 per cent on their bills*. Actual savings will vary depending on customers’ location and electricity consumption. RPP customers who receive the OER, such as residential, small business and farm consumers, will receive an adjusted rebate percentage starting January 1, 2021, to keep the average residential bill flat compared to November 2020. For a temporary period of 28 days starting January 1, 2021, all RPP customers, including those paying both time-of-use and tiered rates, will also benefit from being billed at the off-peak rate for 24 hours a day, seven days a week. *In 2021, Class A and Class B consumers could see savings of about 11% and 12%, respectively, due to the Global Adjustment (GA) deferral repayment in effect for 12 months starting January 2021.
READ ALL ARTICLESStarting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead ...
Learn MoreThe province-wide shutdown means that more people will be staying home or running their small businesses from home ...
Learn MoreOn August 17, 2020, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) for rates effective Janua ...
Learn MoreEffective November 1, 2020 customers paying electricity based on Time-of-Use rates, On, Mid and Off peak, can opt out of ...
Learn MoreTogether we can do more. Grimsby Power is asking its customers to help those in need by switching to e-billing.
Learn MoreGrimsby Power has applied to the Ontario Energy Board for a change in rates effective January 1, 2021 ...
Learn MoreCEAP provides a one time, on-bill credit to eligible residential electricity customers.
Learn More
If you are digging a hole deeper than 30 cm (12 inches) you require a locate to ensure there are no underground power lines. Accidently digging into one of these lines can be very dangerous and expensive. To request a locate, please contact Ontario One Call at 1-800-400-2255. Please call at least one week before you plan to dig.