The Ontario Energy Board is the agency of the Ontario Government which regulates the conduct of participants in the electrical and natural gas industries. They have recently prepared an Electricity Retailers Code of Conduct which is designed to protect the rights of consumers.
An electricity retailer is an organization which must be licensed by the Ontario Energy Board, and which must abide by the Board's Code of Conduct to remain licensed. They have purchased electricity rights at wholesale prices and attempt to establish contracts with residential and commercial consumers at fixed prices. Their pricing is only for the electricity commodity, not for transmission or distribution charges. If you look at your electricity bill, the top few lines show the commodity price. These would be changed if you decided to enter into a contract with an electricity retailer. Other charges below this commodity pricing would remain largely unchanged, except for the Global Adjustment. The Global Adjustment is an additional charge (or occasionally, credit) that displays for consumers using a retailer's pricing. Otherwise, it is included in the commodity costs charged by the utility. It was established by the Ontario Government to cover the costs of administering their renewable energy programs.
You do not need to enter into any contract, nor do you need to provide billing information to any electricity retailer. Grimsby Power will continue to provide electricity to all consumers. Grimsby Power's rates and charges are completely regulated by the Ontario Energy Board and cannot be altered without their approval.
For more information, please check the following link: Electricity Retailers and Consumers.
The Ontario Energy Board provides information about electricity retailers at the following link: Protecting Consumers in Retail Markets
If you have a comment or complaint about an electricity retailer, you may contact the Ontario Energy Board directly to report your concern: Ontario Energy Board