Grimsby Power Incorporated is committed to providing the residents and businesses of Grimsby with a safe and reliable supply of electricity while operating effectively and efficiently at an equitable cost.
Grimsby Power is dedicated to maintaining and upgrading its distribution system equipment and is committed to complete its business plan for future growth within the service area of Grimsby.
Beginning Monday November 28th Grimsby Power’s main front office will be under renovation. The renovation will last up to 4 weeks. During this time an alternative side door will be open for public access. Please call the office at 905-945-5437 as a customer accounts representative may be able to provide help over the phone. The drive thru drop off kiosk will still be available for payment drop off. Normal office hours will be in effect from 8:30am to 4:30pm. All office deliveries should be dropped off at the alternate side door.
The electricity distributor scorecards measure how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.
The scorecard includes several measurements that assess the utilities’ services. They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.
On December 23, 2015 Grimsby Power Inc. (“Grimsby Power”) filed an application with its regulator, the Ontario Energy Board, seeking approval for changes to the rates that Grimsby Power charges. The Ontario Energy Board announced Grimsby’s final electricity distribution rates on September 22, 2016. The new rates are effective September 1, 2016 and are necessary to ensure Grimsby Power has sufficient funds to:
More information on the delivery rates click here.