The electricity distributor scorecard measures how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.
The scorecard includes several measurements that assess the utilities’ services. They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.
Please click on the link to view Grimsby Power’s 2014 Scorecard.