Due to a programming error in our customer billing system some preauthorized payments were withdrawn on April 22nd, 2014 instead of on the invoice due date later in the month. Grimsby Power sincerely apologizes and takes full responsibility for this error. If this withdrawal created any bank service charges please call our office for details on how to be reimbursed. Our team is constantly working on providing the best service to all our valuable customers. If there is anything else that we can do to minimize your inconvenience in regards to this matter, please do not hesitate to contact us.