COVID-19 Energy Assistance Program (CEAP) for Residential Customers

 

The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19.

CEAP is delivered directly by electricity and natural gas utilities and unit sub-meter providers, further to rules laid out by the Ontario Energy Board. CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Eligible customers can apply starting applying on July 13, 2020.

The Ontario Energy Board has recently changed the eligibility requirements for the CEAP program and has increased the amount of available assistance to a maximum of $750 for a residential account. If you have overdue amounts owing from one or more previous bill(s) since March 17, 2020 you can submit an application using one of the options below. 

CEAP funds are limited and applications will be reviewed in the order they are received.  Once CEAP funds are depleted no further credits will be issued.

 

CEAP ONLINE APPLICATION FORM

If you would like to print a copy of the application please click here.

 

If you previously submitted a CEAP application and received a CEAP credit towards your bill you may be eligible for a further credit towards your past due amount to a maximum of $750.  Please submit another application if you previously received CEAP and require assistance with past due amounts.

Contact Grimsby Power at 905-945-5437 option 2 for further details regarding eligibility, or visit oeb.ca/ceap.

A completed application can be mailed to 231 Roberts Road, Grimsby, ON, L3M 5N2 or dropped off in our drive through drop box at 231 Roberts Road.

Completed applications can also be scanned and emailed to customeraccounts@grimsbypower.com.

 

COVID-19 Energy Assistance Program (CEAP) for Small Business Customers

 

CEAP-SB provides a one time, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.  The program is being delivered directly by electricity and natural gas distributors and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

Distributors and USMPs will begin accepting applications for CEAP on August 31, 2020.

The Ontario Energy Board has recently changed the eligibility requirements for the CEAP Small Business program and has increased the amount of available assistance to a maximum of $1500. If you have an overdue amount owing from one or more previous electricity bill(s) sinceMarch 17, 2020 you can complete an application using the link below.

CEAP-SB funds are limited and applications will be reviewed in the order they are received.  Once CEAP funds are depleted no further credits will be issued.

Contact Grimsby Power at 905-945-5437 option 2 for further details regarding eligibility, or visit oeb.ca/ceap.

To complete the application please click here.

A completed application can be mailed to 231 Roberts Road, Grimsby, ON, L3M 5N2 or dropped off in our drive through drop box at 231 Roberts Road.

Completed applications can also be scanned and emailed to customeraccounts@grimsbypower.com.

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Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead of electricity customers. This will lower electricity bills for large and mid-sized commercial and industrial consumers who do not participate in the Regulated Price Plan (RPP) or receive the Ontario Electricity Rebate (OER) by reducing Global Adjustment (GA) costs. Class A consumers could see savings of about 15 per cent on their bills, while non-RPP Class B consumers could see savings of about 16 per cent on their bills*. Actual savings will vary depending on customers’ location and electricity consumption. RPP customers who receive the OER, such as residential, small business and farm consumers, will receive an adjusted rebate percentage starting January 1, 2021, to keep the average residential bill flat compared to November 2020. For a temporary period of 28 days starting January 1, 2021, all RPP customers, including those paying both time-of-use and tiered rates, will also benefit from being billed at the off-peak rate for 24 hours a day, seven days a week. *In 2021, Class A and Class B consumers could see savings of about 11% and 12%, respectively, due to the Global Adjustment (GA) deferral repayment in effect for 12 months starting January 2021.

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