COVID-19 Energy Assistance Program (CEAP) for Residential Customers

***Consumer Alert: No home inspection required for COVID-19 Energy Assistance Programs - Some individuals are trying to scam customers by falsley telling them a home inspection is required.  Please visit https://www.oeb.ca/newsroom/2021/consumer-alert-no-home-inspection-required-covid-19-energy-assistance-programs for more details.

Since the summer of 2020, the Government of Ontario has made $40 million available to support customers who have overdue amounts on their energy bills as a result of the COVID-19 emergency.

The COVID-19 Energy Assistance Program (CEAP) provides an on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Residential customers may be eligible for up to $750 in support and can apply for on-bill credits for both electricity and natural gas separately. Customers who previously received CEAP support that was less than the maximum amount of $750 and have additional arrears may apply again, but their total on-bill credits cannot exceed that amount.

CEAP is being delivered by electricity distributors, gas distributors and unit sub-meter providers (USMPs).

You must apply to Grimsby Power for CEAP. Contact us directly at 905-945-5437 option 2 or click on the link below and complete the online application

CEAP ONLINE APPLICATION FORM

If you would like to print a copy of the application please click here.

CEAP Eligibility Criteria

The Ontario Energy Board updated the eligibility criteria on January 14, 2021, so that more customers may qualify for CEAP.

Residential electricity and gas customers are now eligible for CEAP if they meet the following criteria:

  •          The customer has an account with an electricity distributor, a unit sub-meter provider (USMP) or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.
  •          The customer has overdue amounts owing on the day they apply from one or more electricity or gas bills since March 17, 2020. 

CEAP Benefit Amounts

CEAP funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.

Submitting an application for CEAP does not guarantee funding.

Eligible customers may qualify for CEAP credits for the electricity or natural gas charges that are overdue on the date of their application for CEAP, up to a maximum of $750

If you previously submitted a CEAP application and received a CEAP credit towards your bill you may be eligible for a further credit towards your past due amount to a maximum of $750.  Please submit another application if you previously received CEAP and require assistance with past due amounts.

Contact Grimsby Power at 905-945-5437 option 2 for further details regarding eligibility, or visit oeb.ca/ceap.

A completed application can be mailed to 231 Roberts Road, Grimsby, ON, L3M 5N2 or dropped off in our drive through drop box at 231 Roberts Road.

Completed applications can also be scanned and emailed to customeraccounts@grimsbypower.com.

 

COVID-19 Energy Assistance Program (CEAP) for Small Business Customers

 ***Consumer Alert: No home inspection required for COVID-19 Energy Assistance Programs - Some individuals are trying to scam customers by falsley telling them a home inspection is required.  Please visit https://www.oeb.ca/newsroom/2021/consumer-alert-no-home-inspection-required-covid-19-energy-assistance-programs for more details.

Since the summer of 2020, the Government of Ontario has made $40 million available to support customers who have overdue amounts on their energy bills as a result of the COVID-19 emergency.

The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides an on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments. Small business and registered charity customers may be eligible for up to $1,500 in support and can apply for on-bill credits for both electricity and natural gas separately. Customers who previously received CEAP-SB support that was less than the maximum amount of $1,500 and have additional arrears may apply again, but their total on-bill credits cannot exceed that amount.

CEAP-SB is being delivered by electricity distributors, natural gas distributors and unit sub-meter providers (USMPs).

You must apply to Grimsby Power for CEAP-SB

Contact Grimsby Power at 905-945-5437 option 2 for further details regarding eligibility, or visit oeb.ca/ceap.

To complete the application please click here.

A completed application can be mailed to 231 Roberts Road, Grimsby, ON, L3M 5N2 or dropped off in our drive through drop box at 231 Roberts Road.

Completed applications can also be scanned and emailed to customeraccounts@grimsbypower.com.

 

CEAP-SB Eligibility Criteria

The Ontario Energy Board updated the eligibility criteria on January 14, 2021, so that more customers may qualify for CEAP-SB. 

Small business and registered charity electricity or natural gas customers are now eligible for CEAP-SB if they meet all of the following criteria:

  •          The customer has an active account with an electricity distributor, a USMP or a natural gas distributor. 
  •          The customer’s account falls within the following class:
      • For an electricity distributor, the General Service less than 50 kW rate class
      • For a USMP, the relevant commercial class that uses less than 150,000 kWh of electricity annually
      • For a natural gas distributor, is a non-residential customer that uses less than 50,000 cubic meters of gas annually

Customers can find information about their class on their bill, or they can contact Grimsby Power.  

  •          The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.
  •          The customer has overdue amounts owing on the day they apply from one or more electricity or gas bills since March 17, 2020.

CEAP-SB Benefit Amounts

CEAP-SB funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received. 

Submitting an application for CEAP-SB does not guarantee funding.

Eligible small business and registered charity customers may qualify for CEAP-SB credits for the electricity or natural gas charges that are overdue on the date of their application for CEAP-SB, up to a maximum of $1,500.

 

SHARE THIS ARTICLE

WHAT'S NEW?

Recent news

The Ontario Energy Board has set electricity prices effective May 1, 2021. These prices will appear on the Electricity line of you bill and are only for the electricity you use. They do not include other charges like delivery. Time of Use prices per kilowatt hour: Off Peak – 8.2¢ Mid Peak – 11.3¢ On Peak – 17.0¢ Tiered prices per kilowatt hour: Residential Tier 1 – First 600 kWh – 9.8¢ Tier 2 – Above 600 kWh – 11.5¢ The Ontario Electricity Rebate (OER) has also changed effective May 1, 2021. Effective May 1, 2021 the OER will be 18.9%.

READ ALL ARTICLES
New Electricity Rates Effective May 1, 2021
on Apr 27, 2021

The Ontario Energy Board has set electricity prices effective May 1, 2021 ...

Learn More
Scam Alert - Refund Text Message
on May 26, 2021

Grimsby Power has been notified that text messages have been sent out stating that the hydro provider will be returning ...

Learn More
Approved Rate Change Effective January 1, 2021
on Dec 16, 2020

On August 17, 2020, Grimsby Power filed an IRM application with the Ontario Energy Board (OEB) for rates effective Janua ...

Learn More
Customer Choice - Effective November 1, 2020 Customers Can Opt Out of Time-of-Use Pricing
on Oct 13, 2020

Effective November 1, 2020 customers paying electricity based on Time-of-Use rates, On, Mid and Off peak, can opt out of ...

Learn More
Rate Change Effective January 1, 2021
on Sep 2, 2020

Grimsby Power has applied to the Ontario Energy Board for a change in rates effective January 1, 2021 ...

Learn More
Notice To Customers
on Mar 19, 2021

Grimsby Power was made aware of a ransomware attack perpetrated against one of its third-party contractors, which contra ...

Learn More
No Late Payment Charges for Invoices Issued March 11-31, 2021
on Mar 24, 2021

You may notice your electricity bills are slightly delayed ...

Learn More
COVID-19 Energy Assistance Program (CEAP)
on Jul 13, 2020

CEAP provides a one time, on-bill credit to eligible residential electricity customers.

Learn More
Reduction in Global Adjustment
on Jan 11, 2021

Starting January 1, 2021, a portion of renewable energy contract costs will be funded by the Ontario government instead ...

Learn More
Phone Scam Alert
on Jun 16, 2021

Grimsby Power has been notified that phone calls have been made to Grimsby Power customers stating that payment needs to ...

Learn More